{"id":3435088,"url":"https://alion.io/job/trail-born-guest-services-agent","title":"Guest Services Agent","company":{"id":1835191,"name":"Trail Born","domain":"trailborn.com","url":"https://alion.io/company/trailborn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Canyon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T02:23:52Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-13T05:05:14Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"ABOUT OUR ROLE\nWe are seeking a highly motivated and customer-oriented Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.\nESSENTIAL\nFUNCTIONS\nGreet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately \nAnswer guest inquiries and provide information about resort facilities, services, and local attractions \nHandle guest complaints and resolve issues in a timely and satisfactory manner \nAssist guests with luggage, transportation, and other requests as needed\nMaintain a clean and organized front desk area and lobby\nAll other duties as assigned\nQUALIFICATIONS\nMinimum Qualifications:\nA valid driver’s license\nExcellent communication and interpersonal skills \nAbility to work flexible hours, including weekends and holidays \nProficient in Microsoft Office and basic computer skills\nPM availability and weekends is required\nPreferred Qualifications:\nPrevious experience in customer service or hospitality role \nPrevious experience in a front desk position\nFluent in a second language, preferably Spanish \nFamiliarity with hotel reservation systems\nBasic Competencies:\nHigh level of professionalism, able to follow instructions with follow-up, respect, and integrity.\nUnderstand oral and written communications, follow detailed directions, and provide clear instructions/directions.\nBasic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.\nPHYSICAL\nREQUIREMENTS\nMust be able to remain upright and able to continuously move on a firm surface for an 8-10-hour shift.\nMust be able to move at least 20 pounds up to 5 feet high without another person's aid.\nMust be able to assist guests with luggage and set up event rooms\nABOUT OUR\nBENEFITS\nCompany Benefits and Perks\nFull Time\nPart Time\nSeasonal\nMedical (with company contribution)\nEligible\n-\n-\nDental (with company contribution)\nEligible\n-\n-\nVision (with company contribution)\nEligible\n-\n-\nPaid Time Off\nEligible\n-\n-\n401(k) (with company match)\nEligible\nEligible\n-\nSick Time\nEligible\nEligible\n-\nEmployee Dining Discounts\nEligible\nEligible\nEligible\nEmployee Marketplace Discounts\nEligible\nEligible\nEligible\nSCHEDULE\nHospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays.\nPAY RATE\n$18.00 Hour\nJOB STATUS\nRegular Full Time or Part Time or Seasonal\nFLSA\nNon-Exempt\nEQUAL EMPLOYMENT OPPORTUNITY\nTrailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.\nIf you require assistance or an accommodation due to a disability, please inform us during your application process.\nThe specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.","description_format":"text","description_chars":3829,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Tour Operators"],"lifecycle":[{"event":"open","at":"2026-10-29T02:23:52Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.9,"age_days":14,"expected_fill_days":40,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/trail-born-guest-services-agent","json_url":"https://alion.io/job/trail-born-guest-services-agent.json","meta":{"generated_at":"2026-11-13T16:05:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835191},"rest":"https://alion.io/mcp/rest/get_company?id=1835191"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrail-born-guest-services-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrail-born-guest-services-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrail-born-guest-services-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trail-born-guest-services-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrail-born-guest-services-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3435088}},{"tool":"search_jobs","arguments":{"company":"trailborn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3435088},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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