{"id":3599637,"url":"https://alion.io/job/trail-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":4454001,"name":"Trail","domain":"trailhq.com","url":"https://alion.io/company/trail-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"EUR","period":"year","gross":null,"usd_annual":100499},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-10T06:07:56Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-06T10:58:39Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"About Us:\nTrail is the context layer AI agents run on. We're building the missing layer between your company's rules, exceptions, and institutional knowledge and the agents trying to act on them. It's a governed graph that lets any agent or platform, including Trail agents, make the right call on your most complex business processes. Agents today fail not because models are weak, but because they're never given the judgment a business builds up over years. We're fixing that.\nVisit our Website and Youtube to learn more!\nThe Role\nTrail is seeking an Enterprise Account Manager to own Enterprise customer relationships, with a strong focus on upsell, expansion, and renewal.\nThis role sits at the critical intersection of post-sale execution and revenue growth. You'll engage customers early in their journey, build the account relationship in partnership with the Customer Success Manager, and drive both expansion and retention across your book of business.\nPrimary KPI: Net Revenue Retention (NRR), driven through expansion ARR and on-time renewal close.\nRoles and Responsibilities:\nOwn a book of enterprise accounts from POC kickoff through renewal, building the commercial relationship and executive alignment\n\nPartner closely with the Customer Success Manager (CSM) as your first resource for product support, demos, and early expansion discussions before engaging Engagement Manager or Solutions\n\nProactively identify and execute upsell opportunities (expanded use cases, higher volumes, additional workflows or teams)\n\nOwn renewal outreach and negotiation beginning 5 months before renewal date, using the health narrative delivered by the CSM\n\nBuild and maintain multi-threaded relationships with economic buyers and executive stakeholders, not just day-to-day operational contacts\n\nPartner closely with Solutions, Product, and Sales to align customer needs with long-term growth opportunities\n\nRun commercial conversations including pricing, packaging, expansion scope, and contract terms\n\nMaintain clear visibility into pipeline health, renewal timelines, and expansion opportunities\n\nTrack and report on key metrics including expansion ARR, renewal rate, and NRR\n\nRequirements and Skills\n5+ years of experience in Sales, Account Management, Consulting, ideally in SaaS, AI, or automation\n\nExperience driving expansion or growth within existing customer accounts\n\nProven ability to run commercial conversations and negotiations\n\nComfortable working alongside technical or solutions-led teams\n\nStrong stakeholder management and communication skills, including experience navigating executive relationships\n\nThrive in a fast-paced, ambiguous startup environment\n\nNice to Have\nExperience working with AI, workflow automation, or API-driven products\n\nFamiliarity with usage-based or value-based pricing models\n\nBackground in mid-market or high-velocity enterprise sales motions\n\nThis role offers an OTE of €80,000-€90,000 per year, comprising base salary and performance-based variable compensation.\nNanonets is now Trail. 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