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Except you.\nThe Sales Support Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery. The Sales Support Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service\nAs a Sales Support Agent, you will\nField customer inquiries by telephone, email and text about their order details from post-sale to delivery\nPlace outbound calls to customers arranging payment, installation, delivery and/or update to order details\nSupport inbound inquiries from sales team in regard to processing of order and status\nProactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site ·\nMaintain accurate records of customer files, shipment dates and order activity information\nUpdate and maintain customer files and data base with ship dates, payment details and customer information\nInvestigate and follow up on customer problems resolving escalated issues\nTo be successful in this role 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