{"id":2190297,"url":"https://alion.io/job/trailborn-assistant-front-office-manager","title":"Assistant Front Office Manager","company":{"id":1835191,"name":"Trail Born","domain":"trailborn.com","url":"https://alion.io/company/trailborn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jackson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-09T14:35:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-26T13:57:03Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"ABOUT OUR ROLE\nWe are seeking a dynamic and guest-focused Assistant Front Office Manager. The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations, including guest arrival and departure experiences, front desk team leadership, guest service recovery, room assignments, and coordination with housekeeping and other operational departments. This role helps ensure every guest receives warm, efficient, and personalized service while maintaining company standards, operational procedures, and a smooth flow of communication across the property.\nABOUT OUR VALUES\nWe believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.\nESSENTIAL\nFUNCTIONS\nAssist overseeing daily front office operations, including check-in, check-out, guest requests, reservations support, concierge coordination, and lobby presence.\nServe as manager on duty for assigned shifts, supporting front deskagents,and resolving operational needs ina timelyand professional manner.\nHandle guest concerns, service recovery opportunities, and escalated situations with empathy, sound judgment, and a commitment to guest satisfaction.\nReview daily arrivals, departures, VIPs, special requests, room assignments, and guest profiles to ensure personalized and seamless service.\nPartner with housekeeping, maintenance, reservations, food and beverage, and other departments to coordinate room readiness, guest needs, and service follow-up.\nTrain, coach, schedule, and support front office team members tomaintainconsistent service standards and efficient operations.\nConduct pre-shift meetings to communicate occupancy, arrivals, departures, VIP details, service priorities, and operational updates.\nMonitor front office systems, cash handling, billing, credit procedures, key control, and guest records to ensure accuracy and compliance with company standards.\nAssist with room for inventory management, occupancy awareness, upselling opportunities, and daily operational reporting.\nMaintain a welcoming lobby and front desk environment that reflects the property’s service culture, cleanliness standards, and attention to detail.\nSupport emergency procedures, safety protocols, and incident reporting as needed during assigned shifts.\nAct on behalf of the Front Office Manager when needed andassistwith departmental goals, team development, and continuous service improvement.\nQUALIFICATIONS\n2-4 years of hotel front office, guest services, or rooms division experience preferred, including supervisory or lead experience.\nStrong leadership, communication, problem-solving, and guest service recovery skills.\nExperience with hotel property management systems,reservationsprocesses, room assignments, and front desk procedures.\nAbility to coach, motivate, and support a team in a fast-paced, guest-facing environment.\nStrong attention to detail with the ability to manage cash handling, billing accuracy, guest records, and daily reports.\nAbility to communicate effectively with guests, team members, and cross-functional departments.\nProficiency with Microsoft Office and comfort learning hospitality technology, digital guest tools, and reporting systems.\nAbility to work flexible hours including mornings, evenings, weekends, holidays, and peak occupancy periods.\nSelf-motivated with the ability to work independently while partnering closely with operational departments.\nPHYSICAL\nREQUIREMENTS\nAbility to stand, walk, and remain active for extended periods while supporting front desk and lobby operations.\nAbility to lift, carry, or move items up to 25 pounds, including guest supplies, small packages, and office materials.\nAbility to bend, reach, sit, stand, and use computers, phones, and office equipment for extended periods.\nAbility to work in a fast-paced, guest-facing environment and respond quickly to operational and guest needs.\n\nSCHEDULE\nHospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays.\nPAY RATE\n$60,000 - 65,000\nJOB STATUS\nRegular, Full Time\nFLSA\nExempt\nEQUAL EMPLOYMENT OPPORTUNITY\nTrailbornis an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.\nIf you require assistance or accommodation due to a disability, please inform us during your application process.\nThe specific statements shown in each section of this Job Description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.","description_format":"text","description_chars":5233,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Tour Operators"],"lifecycle":[{"event":"open","at":"2026-10-09T17:43:15Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.9,"age_days":16,"expected_fill_days":40,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/trailborn-assistant-front-office-manager","json_url":"https://alion.io/job/trailborn-assistant-front-office-manager.json","meta":{"generated_at":"2026-10-26T19:29:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835191},"rest":"https://alion.io/mcp/rest/get_company?id=1835191"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrailborn-assistant-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrailborn-assistant-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrailborn-assistant-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trailborn-assistant-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrailborn-assistant-front-office-manager"}]}