{"id":1399519,"url":"https://alion.io/job/trailborn-guest-services-agent-2","title":"Guest Services Agent","company":{"id":1835191,"name":"Trailborn","domain":"trailborn.com","url":"https://alion.io/company/trailborn","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jackson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T17:39:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-11T22:09:47Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"About Company:\nWhether it's time to visit Yellowstone and Grand Teton National Parks, float the Snake River or catch that perfect powder on Jackson Hole’s best ski mountains, Snow King Resort provides the ideal location for Wyoming adventures. Located at the base of Snow King Mountain, offering ski-in, ski-out accommodations and just blocks from the historic Jackson Hole Town Square, Snow King Resort offers beautifully appointed accommodations and luxury vacation condo rentals, all with spectacular scenic views.\nAbout the Role:\nThe Guest Services Agent plays a pivotal role in creating a welcoming and seamless experience for all guests within the accommodation and food services industry. This position is responsible for managing guest interactions from check-in to check-out, ensuring that each visitor's needs are met promptly and professionally. The role requires effective communication and problem-solving skills to address guest inquiries, resolve issues, and provide information about the property and local area. By maintaining a positive and approachable demeanor, the Guest Services Agent contributes significantly to guest satisfaction and loyalty. Ultimately, this role supports the overall reputation and operational success of the establishment by delivering exceptional customer service.\nMinimum Qualifications:\nPrevious experience in customer service or hospitality preferred but not required.\nBasic computer skills, including familiarity with reservation and property management software.\nStrong verbal communication skills in English.\nAbility to work flexible hours, including evenings, weekends, and holidays.\nPreferred Qualifications:\nExperience working in a hotel, resort, or similar accommodation environment.\nProficiency in additional languages beyond English.\nKnowledge of local area attractions and services.\nCertification in hospitality or customer service training programs.\nDemonstrated ability to handle difficult situations with professionalism and tact.\nResponsibilities:\nGreet guests warmly upon arrival and assist with the check-in and check-out processes efficiently.\nRespond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution to their satisfaction.\nManage reservations, cancellations, and modifications using property management systems accurately.\nProvide guests with information about hotel amenities, services, and local attractions to enhance their stay.\nCoordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain smooth operations.\nSkills:\nThe Guest Services Agent utilizes strong communication skills daily to interact effectively with guests, ensuring their questions and concerns are addressed clearly and empathetically. Problem-solving abilities are essential for managing unexpected situations and resolving guest complaints promptly to maintain satisfaction. Organizational skills are applied when managing reservations and coordinating with various departments to meet guest needs efficiently. Computer literacy is used to operate reservation systems and maintain accurate records of guest information and transactions. Additionally, interpersonal skills foster a positive environment that encourages repeat visits and enhances the overall guest experience.\nGuest-Focused Teamwork\nAt our property, taking care of the guest is everyone’s responsibility. We believe there is no such thing as “that’s not my job” in hospitality. Every associate is expected to step in and assist where needed to ensure guest satisfaction, whether that means supporting a different department, adjusting work hours, or taking on tasks outside of regular responsibilities. Flexibility, teamwork, and a guest-first attitude are essential to success in this role.","description_format":"text","description_chars":3777,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Tour Operators"],"lifecycle":[{"event":"open","at":"2026-09-28T14:45:51Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.591,"p_room":0.55,"age_days":45,"expected_fill_days":44,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/trailborn-guest-services-agent-2","json_url":"https://alion.io/job/trailborn-guest-services-agent-2.json","meta":{"generated_at":"2026-10-11T22:21:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835191},"rest":"https://alion.io/mcp/rest/get_company?id=1835191"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrailborn-guest-services-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrailborn-guest-services-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrailborn-guest-services-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trailborn-guest-services-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrailborn-guest-services-agent-2"}]}