{"id":3641216,"url":"https://alion.io/job/trailer-bridge-help-desk-technician","title":"Help Desk Technician","company":{"id":2117319,"name":"Trailer Bridge","domain":"trailerbridge.com","url":"https://alion.io/company/trailerbridge","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-11-02T21:49:01Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T17:00:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Summary\nTrailer Bridge is seeking a motivated and customer-focused Help Desk Technician to provide technical support to employees across the organization. This position is responsible for troubleshooting hardware, software, and connectivity issues while ensuring timely resolution of IT-related requests. The ideal candidate has strong problem-solving skills, technical knowledge, and a commitment to providing excellent customer service.\nKey Responsibilities\nProvide first-level technical support for hardware, software, and network-related issues.\nTroubleshoot and resolve computer, printer, email, and connectivity problems.\nInstall, configure, and maintain computers, software, and IT equipment.\nAssist with employee onboarding and offboarding, including account setup and equipment preparation.\nSupport Microsoft 365 applications, password resets, and user access requests.\nTrack, document, and resolve technical issues through the IT ticketing system.\nEscalate complex issues to senior IT staff when necessary.\nMaintain IT equipment inventory and follow company security procedures.\nQualifications\nMinimum 1 year of experiencein IT help desk, desktop support, or a related technical support role.\nHigh school diploma or GED required; associate degree in IT or related field preferred.\nWorking knowledge of Windows operating systems, Microsoft 365, and computer hardware.\nBasic understanding of networking, troubleshooting, and user account management.\nStrong communication, customer service, and problem-solving skills.\nAbility to prioritize multiple requests in a fast-paced environment.\nCompTIA A+ or similar IT certification preferred, but not required.\nPreferred Skills\nExperience with Active Directory or Microsoft Entra ID.\nFamiliarity with IT ticketing systems.\nExperience supporting employees across multiple locations.\nA few Benefits we currently offer:\nMedical, Dental & Vison Coverage\nMental Health Coverage\n401k, Life Insurance, Short- & Long-Term Disability Insurance\nHealth Savings Account & Flexible Spending Account\nGenerous PTO Plan & Paid Holidays\nClass Pass Credits\nOpportunity for internal career advancement\nMentorship & Leadership Development Programs\nEEO/AA Institution. 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