{"id":742845,"url":"https://alion.io/job/training-orchestra-customer-success-manager","title":"Customer Success Manager","company":{"id":696516,"name":"Training Orchestra","domain":"training-orchestra.com","url":"https://alion.io/company/training-orchestra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2023-05-25T06:30:21Z","employer_posted_date":"2023-05-25","last_verified_at":"2026-10-30T12:46:56Z","board_verified":true,"closed_at":null,"days_open":1254,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1252},"description":"Notre Société\nTraining Orchestra est le pionnier et leader des solutions SaaS pour la gestion de la formation. Nous aidons les organisations à optimiser leurs activités de formation.\nNotre solution est utilisée par plus de 600 clients implantés sur la plupart des continents , principalement des Organismes de Formation et des départements RH/Formation de grandes entreprises telles que Carrefour, Dell, Schneider Electric, United Airlines, RATP et l'ANSSI.\nSeule EdTech européenne reconnue comme Strategic Leader dans le baromètre Fosway 9-grid et en forte croissance, Training Orchestra est en permanence à la recherche de nouveaux talents pour apporter leur expertise et évoluer dans un environnement international et innovant.\nVotre mission\nAccompagner le client pour optimiser son utilisation du logiciel et son adoption par les utilisateurs\n\nMaximiser la valeur ajoutée de la solution chez les clients, en promouvant les usages pertinents et évolutions de la solution\n\nRéaliser des tâches simples de configuration et de paramétrage de la solution (création de documents, de rapports, …)\n\nAnalyser les besoins clients pour leur proposer des solutions adaptées\n\nCréer un relationnel fort avec les clients\n\nRédiger des compte-rendus d’intervention et réaliser le suivi des clients concernés\n\nEn collaboration avec l’account manager en charge du compte, sécuriser les renouvellements clients et contribuer à l’identification des opportunités complémentaires (upsell)\n\nParticiper à des ateliers et échanges clients, à distance ou sur site, lors de réunions dédiées ou lors d’événements (club client, salon, etc.)\n\nVos points forts\nPour cela, vous justifiez de l’expérience professionnelle suivante :\nUne expérience minimum de 3 ans réussie en tant que Customer Success Manager, Ingénieur Avant-Vente, consultant ou chef de projet chez un éditeur de logiciels, ou au sein d’une entreprise de conseil en lien avec les logiciels RH\n\nAppétence forte pour l’informatique ou expérience précédente de paramétrage de solution SaaS\n\nVos atouts principaux :\nOrientation client forte\n\nExcellent relationnel et sens de l'écoute\n\nRéactivité et dynamisme\n\nRigueur et sens de l’organisation\n\nAnglais courant requis\n\nPourquoi nous rejoindre ?\nBasés au centre de Paris dans le 8ème arrondissement (proche Auber - St Lazare), vous travaillerez au sein d'une équipe multiculturelle à taille humaine qui favorise l’autonomie et la proactivité!\nNous avons à cœur la montée en compétences de nos collaborateurs afin d’améliorer leur expertise et faciliter ainsi leur évolution vers des postes stratégiques en France et à l’international.\nSi vous êtes intéressé, contactez-nous !","description_format":"text","description_chars":2657,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T13:11:37Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.174,"p_room":0.28,"age_days":1253,"expected_fill_days":24,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/training-orchestra-customer-success-manager","json_url":"https://alion.io/job/training-orchestra-customer-success-manager.json","meta":{"generated_at":"2026-10-30T17:23:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696516},"rest":"https://alion.io/mcp/rest/get_company?id=696516"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftraining-orchestra-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftraining-orchestra-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftraining-orchestra-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/training-orchestra-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftraining-orchestra-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":742845}},{"tool":"search_jobs","arguments":{"company":"training-orchestra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":742845},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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