{"id":930619,"url":"https://alion.io/job/trainline-it-support-analyst-2","title":"IT Support Analyst","company":{"id":4051,"name":"Trainline","domain":"thetrainline.com","url":"https://alion.io/company/trainline","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"GBP","period":"year","gross":null,"usd_annual":66879},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"PCI DSS","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Linux","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-15T08:52:36Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-31T23:32:28Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"About us\nAt Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.\nGreat journeys start with Trainline\nWe’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.\nOur job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.\nWe’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.\nIntroducing the Workplace Technology team at Trainline \nOur Workplace Technology team owns and manages the corporate technology stack of business and workplace solutions, driving innovative, cost efficient, future ways of working.\nThe Tech Support team is a critical part of the Workplace Technology team, ensuring Tier 2 support services are delivered effectively and efficiently within a culture of continual service improvement, aligned to Trainline values.\nThe team is principally responsible for end user computing across a MacOS estate, under central management using JAMF Pro, and a Microsoft Windows estate integrated with Azure Active Directory and Microsoft Windows Servers. This is a highly visible team, also providing dedicated AV/VC support for meeting rooms and internal events - ensuring high availability, instilling trust, and enabling a seamless experience to Executive level presenters.\nAs an IT Support Analyst at Trainline, you will be responsible for...\nTicket lifecycle management through active dashboard monitoring, workload management and reporting\n\nProactive Incident resolution within SLA, working closely with Tier 3 teams for technical direction and escalation management\n\nProactive troubleshooting, diagnostics and root cause analysis\n\nProgression of Service Requests with a focus on customer service\n\nEnd-user initial engagement through our ITSM ticketing platform, collaboration apps and onsite Tech Bar. You’re the face of Workplace Technology for our internal Trainliners!\n\nIT Asset Management - inventory control leveraging supporting toolsets, h/w refresh in line with policy, secure disposal compliance, CSIP discipline to mature lifecycle management\n\nSeamless on/off-boarding for joiners & leavers: laptop builds, IT inductions, IAM compliance, deprovisioning and timely asset retrieval, driving process efficiencies in collaboration with the People & Workplace stakeholders\n\nMeeting room AV/VC support, leveraging remote administration tools to maintain ongoing health of media services solutions - regular checks, updates and performance analytics\n\nIn-person and remote technical support for internal events\n\nImplementation of and adherence to security standards in line with ISO standards\n\nEstablishing and actively maintaining strong relationships across the wider team, key stakeholders and our Trainline community\n\nContribution to and maintenance of knowledge management\n\nPromoting teamwork and knowledge sharing\n\nOptimising process efficiency through proposed use of automation, AI & ML\n\nContribution to audit and compliance reviews (PCI. Internal)\n\nOur Tech Stack requires solid experience of\nWindows 11 and Apple ecosystem in an enterprise environment (+ working knowledge of Android & Linux)\n\nMobile Device Management systems, strategies, deployments (JAMF & Intune)\n\nSaaS applications including M365, Slack and Atlassian products\n\nSaaS based solutions and Cloud migration strategies\n\nActive Directory & Azure Active Directory\n\nPCI-DSS, ISO 20071 & IT Governance\n\nNetworks, TCP/IP, DNS, DHCP, including LAN, WAN and wireless networks\n\nBasic understanding of Windows Command Line/PowerShell & Apple Scripting/BASH\n\nSecurity tools and best practices\n\nRunbook implementation and development of technical documentation\n\nITSM ticketing toolsets, lifecycle ticket management & associated reporting\n\nVideo Conferencing solutions and associated hardware / software\n\nModern workplace solutions such as Autopilot, InTune and MFA\n\nPlatform integrations, SSO/SAML\n\nCloud printing solutions\nDesirable certifications:\n\nMicrosoft 365 Certified: Endpoint Administrator Associate (MD-102)\n\nApple certifications for MacOS such as ACSP (ACTC), JAMF 100\n\nCompTIA A+\n\nWe'd love to hear from you if you...\nhave a dynamic and proactive approach to IT Support\n\nexhibit exceptional customer service with a focus on Employee Experience\n\nresolve issues efficiently, prioritising business continuity\n\nwork autonomously and confidently to agreed practices and procedures\n\nare happy to work onsite as determined by business need and priority\n\ndemonstrate business acumen resulting in the ability to identify priorities and act accordingly\n\nIf you love working in IT, are comfortable working with all levels of the organisation and are highly self-motivated, this could be the role for you!\nThe interview process\nRecruiter Call\n\nCompetency based interview with 2x Engineers (45 mins)\n\nPanel interview with key Workplace Technology stakeholders (30 mins)\n\nPlease Note: This role is onsite with 5 days requirement in our London Farringdon Office.\nMore information:\nEnjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.\nWe prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!\nWe're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.\nOur values represent the things that matter most to us and what we live and breathe everyday, in everything we do:\nThink Big - We're building the future of rail\n\nOwn It - We focus on every customer, partner and journey\n\nTravel Together - We're one team\n\nDo Good - We make a positive impact\n\nWe know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.\nInterested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!","description_format":"text","description_chars":6876,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-15T11:17:05Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.72,"p_room":0.55,"age_days":45,"expected_fill_days":40,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":66879,"is_top_pay":false},"html_url":"https://alion.io/job/trainline-it-support-analyst-2","json_url":"https://alion.io/job/trainline-it-support-analyst-2.json","meta":{"generated_at":"2026-11-01T00:48:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4051},"rest":"https://alion.io/mcp/rest/get_company?id=4051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrainline-it-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrainline-it-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrainline-it-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trainline-it-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrainline-it-support-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":930619}},{"tool":"search_jobs","arguments":{"company":"thetrainline.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":930619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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