{"id":2625491,"url":"https://alion.io/job/trainline-people-operations-advisor","title":"People Operations Advisor","company":{"id":4051,"name":"Trainline","domain":"thetrainline.com","url":"https://alion.io/company/trainline","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":38000,"currency":"GBP","period":"year","gross":null,"usd_annual":49966},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Instagram","optional":false},{"name":"LinkedIn","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T13:08:39Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T18:53:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nAt Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.\nGreat journeys start with Trainline\nWe’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.\nOur job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.\nWe’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.\nIntroducing the People Team at Trainline\nAt Trainline, the People Team is central to supporting the company’s ambition and growth plans.\nWe are looking for a People Operations Advisor to join our UK People Operations team. Reporting into our UK People Operations Team Manager, you’ll work on all things HR and be responsible for supporting employees across the business and helping to make Trainline a great place to work. You’ll provide high quality support in relation to both core HR processes and ad-hoc projects and quickly become an integral part of the team and wider business.\nIf you’re successful in your application, you’ll be joining an enthused and high performing team, one which prides itself on providing stellar service at every stage of the employee life cycle, from on-boarding to off-boarding and everything in between.\nAs a People Operations Advisor at Trainline, you will...\nProvide high-quality first-line support to Trainliners and resolving HR process and policy queries professionally and within agreed SLAs.\n\nProduce and maintain accurate people data, ensuring high data integrity in our HRIS (HiBob) and that updates are completed promptly. Apply a data-literate, analytical mindset to validate information and produce reports that support People Ops delivery and decision-making.\n\nDeliver change alongside day-to-day People services by contributing to People Ops projects such as system enhancements, process redesign, and embedding AI-enabled solutions, while balancing inbox SLAs, operational deadlines, and project work through effective planning and prioritisation to ensure reliable delivery.\n\nWork with People Business Partners to support cyclical People processes and document and implement employee lifecycle changes, including personal and contractual updates.\n\nSupport the preparation, validation, and processing of the monthly UK payroll, ensuring accurate and timely data inputs and alignment between HiBob and payroll workflows.\n\nDeliver day-to-day benefits administration, managing enrolments and changes accurately and resolving benefit-related issues efficiently.\n\nManage employee lifecycle administration, including pre-boarding, contracts, background checks, Right to Work documentation, and visa sponsorship, ensuring employee data is accurate across systems and workflows.\n\nProcess People-related invoices and purchase orders accurately, partnering with accounts payable and supporting effective financial administration.\n\nSupport and manage the improvement, implementation, and documentation of People policies, processes, and templates, ensuring they remain up to date, user-friendly, and aligned with a tech-first, self-service culture.\n\nBased on the sensitive nature of the role, it’s important that you bring the appropriate degree of discretion and empathy in the way you operate. To this end, you’ll be responsible for identifying escalation points and making sure that any issues are managed appropriately and are dealt with efficiently. Furthermore, being heavily involved in all our HR processes means that you’ll be ideally placed to contribute towards the development of new solutions that further enhance the quality, competence and effectiveness of our current offering.\nWe'd love to hear from you if you have...\nYou bring a solid foundation in People Operations and are motivated to continue learning and developing in a fast-moving, tech-enabled environment.\n\nWorking understanding of HR best practices, employment law, and core HR processes, with the ability and curiosity to stay up to date with regulatory change.\n\nExperience supporting payroll administration, including maintaining payroll data, running checks, and a working understanding of UK tax, NI, and statutory requirements.\n\nComfortable working with HR systems (ideally HiBob or similar HRIS), with a genuine interest in using technology to improve People processes.\n\nData-literate, with the ability to produce, interpret, and validate reports, ensure data quality, and use insights to support People Partners and business needs\n\nExposure to process and ways-of-working improvement, such as documenting workflows, testing system enhancements, refining templates, or supporting change implementation.\n\nStrong attention to detail, particularly when handling people data, contracts, payroll inputs, or employee records.\n\nClear and professional verbal and written communication skills, with the ability to explain policies and processes confidently.\n\nStrong organisational and time-management skills, able to manage competing priorities, balance BAU and project work, and work to agreed SLAs.\n\nConfident using Microsoft Office or Google Workspace, particularly Excel / Sheets for data handling and reporting.\n\nWe’re looking for a team player with a ‘roll your sleeves up’ attitude. A self-starter with a helpful, people-orientated demeanour and a high degree of integrity and confidentiality, someone itching expand upon their HR and payroll experience. Super-strong organisation and interpersonal skills are essential, and you’ll also bring the ability to work at pace and with agility.\nAn HR qualification isn’t necessary - as long as you can demonstrate your interest in HR and show a comprehensive understanding of HR processes and policies, we’ll provide you with the necessary professional development to make you an HR superhero.\nThis is fantastic opportunity for someone who is passionate about HR, keen to work in a fast-moving, forward-thinking technology business, and looking to develop their career. This is a UK-based role, but we also support offices in France, Spain and Italy. Experience working with employees in these countries would be helpful, but is not essential.\nMore information:\nEnjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.\nWe prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!\nWe're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.\nOur values represent the things that matter most to us and what we live and breathe everyday, in everything we do:\nThink Big - We're building the future of rail\n\nOwn It - We focus on every customer, partner and journey\n\nTravel Together - We're one team\n\nDo Good - We make a positive impact\n\nWe know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.\nInterested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!","description_format":"text","description_chars":8022,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-15T14:53:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T20:05:22Z"},"pay":{"stated_usd_annual":49966,"is_top_pay":false},"html_url":"https://alion.io/job/trainline-people-operations-advisor","json_url":"https://alion.io/job/trainline-people-operations-advisor.json","meta":{"generated_at":"2026-10-15T20:05:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30525,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4051},"rest":"https://alion.io/mcp/rest/get_company?id=4051"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrainline-people-operations-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrainline-people-operations-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrainline-people-operations-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trainline-people-operations-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrainline-people-operations-advisor"}]}