{"id":3470182,"url":"https://alion.io/job/trane-technologies-assistant-manager-quality-technical-support","title":"Assistant Manager Quality & Technical Support","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":283,"ghost_share":0,"stale_share":0.989,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-02T00:00:00Z","employer_posted_date":"2026-06-02","last_verified_at":"2026-11-04T18:55:28Z","board_verified":true,"closed_at":null,"days_open":155,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":155},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to Thrive at work and at home.\nWe boldly go.\nWhere is the work:\nMonday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.Tracking quality hot jobs on daily basis and preparing effective solution to end users.\nReporting quality issues with necessary data and PCA to both factory and regional technical support team and obtain appropriate solution.\nContinuous engagement with factory quality teams to improve quality\nImparting training to key account customers across India\nTechnical support to teams across India (on-site & Virtual)\nOn site intervention during escalations to resolve major issues.\nMeeting customers during conflict situations to explain issues technically.\nService alert from API - dissemination to all teams time to time.\nContinuous follow up with teams for epidemic quality issues in OEM components for cut-off dates monitoring\nOn the job training teams during major overhauls/interventions at site.\nTraining of service team, Customer consultants and sales teams across India\nMonitoring & reporting COPQ - Discussing the same with API on monthly meeting - Europe team during quarterly SCC\nCoordinating & partnering with local drive OEMs for warranty and out of warranty service supports\nGuiding the local service vendors and suppliers about SOP & Trane standards\nArranging local OEM trainings to Service team\nReady/Willing to travel across India & SAARC based on need.\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":2498,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-29T16:52:51Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.101,"p_room":0.28,"age_days":155,"expected_fill_days":27,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/trane-technologies-assistant-manager-quality-technical-support","json_url":"https://alion.io/job/trane-technologies-assistant-manager-quality-technical-support.json","meta":{"generated_at":"2026-11-04T20:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-assistant-manager-quality-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-assistant-manager-quality-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-assistant-manager-quality-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-assistant-manager-quality-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-assistant-manager-quality-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3470182}},{"tool":"search_jobs","arguments":{"company":"tranetechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3470182},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}