{"id":3194818,"url":"https://alion.io/job/trane-technologies-client-service-representative","title":"Client Service Representative","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":111,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Palm Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":41000,"max":82809,"currency":"USD","period":"year","gross":null,"usd_annual":82809},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T10:49:25Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to Thrive at work and at home.\nWe boldly go.\nWhere is the work:\nMonday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.What's in it for you:\nThe Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to the Service Leader, this role sits on the sales team and partners closely with the operations team. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining order or contracts for services. This position is based in our West Palm Beach, FL office.\nWhat you will do:\nResponsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts, including the identification and execution of additional service opportunities\nDelivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, equipment and connectivity reports along with new lead management.\nResponsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.\nDrives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.\nIdentifies and communicates issues, business goals and objectives on all assigned accounts.\nResponsible for responding within 24-hours to all customer inquiries and concerns.\nResponsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.\nResponsible for meeting department growth plans by selling and expanding customer base.\nResponsible for customer assurance regarding equipment up-time and reliability.\nAssists in creating standard work / cadence for meeting customer needs.\nAssists Account Managers with strategic customers as assigned.\nEnsures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.\nOther duties as assigned.\nThis role has been designated as on-site unless customer demands require you to be offsite. \nWhat you will bring:\nCertificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED\nCompetencies: strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation\nMust be able to communicate effectively in person, by phone and through written communication.\nMust be proficient with use of the telephone and voice mail, the computer, and other office equipment.\nAble to work extended hours on occasions when required.\nPhysically able to attend to customer sites as required.\nMust possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:\nDUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.\nAnnual Base Salary Range or Hourly Base Pay Range:\n$41,000.00 - $82,809.99Compensation Type:\nSalaryIncentive Eligible:\nNoSales Commission Eligible:\nNoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.\nThrive at work and at home:\nBenefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!\nFamily building benefits include fertility coverage and adoption/surrogacy assistance.\nPaid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. \n401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. \nDisclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations\nSafety Sensitive Role:\nNoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":6559,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-24T03:54:24Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":82809,"is_top_pay":false},"html_url":"https://alion.io/job/trane-technologies-client-service-representative","json_url":"https://alion.io/job/trane-technologies-client-service-representative.json","meta":{"generated_at":"2026-10-27T13:25:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1570,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-client-service-representative"}]}