{"id":3206854,"url":"https://alion.io/job/trane-technologies-collaboration-services-engineer","title":"Collaboration Services Engineer","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":106,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davidson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79293,"max":100500,"currency":"USD","period":"year","gross":null,"usd_annual":100500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Room","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T13:58:41Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to Thrive at work and at home.\nWe boldly go.\nWhere is the work:\nMonday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.What's in it for you:\nThe Collaboration Services Engineer is responsible for the engineering, deployment, administration, support, and continuous improvement of collaboration technology across Trane Technologies. The primary focus of this role is Microsoft Teams Rooms, conference-room audio/video systems, and enterprise digital signage.\nThis role translates business and user needs into reliable, secure, and supportable solutions. The engineer works closely with IT infrastructure, networking, security, service operations, business stakeholders, site teams, installation partners, and managed service providers to deliver consistent experiences across the enterprise.\nThe successful candidate combines hands-on technical capability with strong customer service, vendor coordination, documentation, and project execution skills. The role may support high-visibility executive meetings, leadership events, town halls, board activities, and other time-sensitive business engagements.\nWhat you will do:\nTeams Rooms and Meeting Technology Own the day-to-day engineering and operational support of Microsoft Teams Rooms, including room systems, touch consoles, cameras, microphones, speakers, displays, control systems, room peripherals, and related network and power dependencies.\nAdminister and monitor Teams Rooms through the Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, and approved device-management and vendor platforms.\nMaintain room standards, naming conventions, licensing, configuration baselines, monitoring groups, asset records, and lifecycle information.\nSupport standard and custom Teams Room designs, including rooms with integrated AV control, multiple displays, specialized audio, room-combining capabilities, and redundant or high-availability components.\nPerform room readiness assessments, installation validation, acceptance testing, firmware and software updates, configuration reviews, and post-deployment verification.\nTroubleshoot complex room incidents involving Teams, Windows or Android room systems, peripherals, AV signal paths, network connectivity, device authentication, room calendars, and user experience.\nCoordinate with networking, security, endpoint, identity, facilities, and external AV partners to resolve issues that span multiple technical domains.\nSupport room lifecycle management, including technology assessments, refresh planning, end-of-life reviews, replacement recommendations, inventory accuracy, and annual site review activities.\nHelp maintain room-finder data, room documentation, support procedures, knowledge articles, diagrams, and standard work.\n\nDigital SignageEngineer and support the enterprise digital-signage service, including App space or other approved signage platforms, players, displays, content endpoints, registration, device groups, and monitoring.\nEstablish and maintain digital-signage governance, technical standards, security practices, support processes, and lifecycle requirements.\nSupport signage deployments from requirements and design through procurement, installation, registration, testing, operational handoff, and ongoing support.\nTroubleshoot signage players, displays, content playback, connectivity, authentication, scheduling, device registration, and platform-service issues.\nPartner with communications, facilities, site IT, business stakeholders, and installation partners to ensure signage content and technology are fit for purpose.\nMaintain signage inventories, service health reporting, license and cost-reclass information, support documentation, and site-specific implementation records.\nProvide training and enablement for site contacts and content owners so that routine activities can be completed safely and consistently.\n\nService Management and Operational ExcellenceProvide Level 2 and Level 3 support for collaboration services and participate in incident, request, problem, change, and knowledge-management processes.\nUse ServiceNow and approved operational tools to document work, track incidents and requests, maintain asset and configuration information, and communicate status.\nAnalyze recurring incidents and service-health data to identify root causes, technical debt, automation opportunities, and improvements to standards or support models.\nCreate and maintain runbooks, knowledge articles, technical procedures, diagrams, support models, and operational handoff materials.\nParticipate in service reviews, operational reporting, vendor governance, cost management, and continuous-improvement activities.\nRecommend changes that improve reliability, user experience, security, supportability, and total cost of ownership.\n\nProject Delivery and Partner ManagementParticipate in collaboration technology projects, site deployments, office moves, renovations, M&A integrations, and other initiatives affecting meeting spaces or digital signage.\nTranslate business requirements into technical designs, implementation plans, estimates, test plans, and supportable solutions.\nManage or coordinate installation partners and managed service providers, including scope validation, scheduling, quality checks, issue resolution, and acceptance.\nEvaluate hardware, software, service, and vendor options based on business need, enterprise standards, security, lifecycle, supportability, and cost.\nCommunicate risks, dependencies, decisions, timelines, and technical tradeoffs to technical and non-technical stakeholders.\nSupport procurement, forecasting, asset planning, contract coordination, and annual operating-plan activities related to Teams Rooms and signage.\n\nRequired Qualifications\nBachelor’s degree in information technology, computer science, engineering, audiovisual technology, or a related field; equivalent experience may be considered.\nThree or more years of experience supporting collaboration technology, Microsoft 365, audiovisual systems, conference rooms, digital signage, or related enterprise IT services.\nHands-on experience troubleshooting Microsoft Teams meetings, Teams Rooms, room peripherals, displays, cameras, microphones, speakers, and connectivity issues.\nExperience with structured incident and request management, preferably using ServiceNow or a similar IT service-management platform.\nAbility to read technical documentation, wiring or signal-flow diagrams, device specifications, and implementation plans.\nStrong written and verbal communication skills, with the ability to explain technical issues to executives, business users, vendors, and IT teams.\nDemonstrated customer-service mindset, sound judgment, organization, and ability to work effectively under time pressure.\nWillingness to travel occasionally and provide scheduled or event-related support outside normal business hours when needed.\nWhat you will bring:\nExperience administering Microsoft Teams Rooms Pro, Teams Admin Center, Microsoft 365, Exchange room resources, Entra ID, Intune, or related Microsoft services.\nExperience with Appspace or another enterprise digital-signage platform.\nExperience with AV technologies such as Q-SYS, Logitech, Crestron, Biamp, Shure, Extron, Poly, Yealink, or comparable platforms.\nFamiliarity with Windows and Android Teams Rooms, room-compute systems, touch controllers, DSPs, control processors, cameras, microphones, displays, UPS systems, and managed network services.\nExperience coordinating AV integrators, installation partners, carriers, managed service providers, or other technology vendors.\nExperience with room lifecycle management, technology refresh planning, asset management, monitoring, service-health reporting, and technical debt remediation.\nExperience supporting executive events, live presentations, town halls, board meetings, or broadcast and streaming environments.\nWorking knowledge of PowerShell, Microsoft Graph, Power Platform, or other tools used to automate reporting and operational tasks.\nMicrosoft Teams Rooms, Microsoft 365, AVIXA, CTS, Q-SYS, or related certifications.\nExperience supporting global organizations, distributed sites, or M&A integration activities.\nKey CompetenciesCustomer focus and executive presence\nSystems thinking and end-to-end ownership\nAV and collaboration technology troubleshooting\nClear communication and stakeholder partnership\nVendor and installation-partner management\nIncident response and root-cause analysis\nDocumentation and standard-work discipline\nProject coordination and prioritization\nContinuous improvement and lean thinking\nSecurity, lifecycle, and cost awareness\n\nAnnual Base Salary Range or Hourly Base Pay Range:\n$79,293.33 - $100,500.00Compensation Type:\nSalaryIncentive Eligible:\nNoSales Commission Eligible:\nNoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.\nThrive at work and at home:\nBenefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!\nFamily building benefits include fertility coverage and adoption/surrogacy assistance.\nPaid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. \n401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. \nDisclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations\nSafety Sensitive Role:\nNoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":11192,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-24T13:36:18Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.548,"p_room":0.55,"age_days":25,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":100500,"is_top_pay":false},"html_url":"https://alion.io/job/trane-technologies-collaboration-services-engineer","json_url":"https://alion.io/job/trane-technologies-collaboration-services-engineer.json","meta":{"generated_at":"2026-10-26T17:42:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-collaboration-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-collaboration-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-collaboration-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-collaboration-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-collaboration-services-engineer"}]}