{"id":3489018,"url":"https://alion.io/job/trane-technologies-customer-service-consultant-ebi","title":"Customer Service Consultant - EBI","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":116,"ghost_share":0,"stale_share":0.991,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-24T00:00:00Z","employer_posted_date":"2026-03-24","last_verified_at":"2026-10-31T00:12:26Z","board_verified":true,"closed_at":null,"days_open":221,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":221},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to Thrive at work and at home.\nWe boldly go.\nWhere is the work:\nOn-Site (5 days)Job Summary:\nCustomer Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They must understand our internal escalation process to ensure customers’ issues are being escalated and handled promptly by respective stakeholders to quickly resolve issues, especially Hot Jobs. They act as customers’ consultant by understanding their needs and working out various options of solutions to meet those needs.\nCustomer Consultants act as a Customer Advocate who relentlessly drive resolution which may require resources and/or agreement across several departments. They have the customer's best interest in mind, and their goal is to address the immediate customer issue in a highly responsive manner, proactively identify the root-cause and provide recommendations for resolution.\nConsistently delivering good service and care that keeps customers coming back and results in a competitive edge for our organization.\nJob Responsibilities:\nAct as customers’ representative. Operate as the lead point of contact for all matters specific to the customers.\nManaging a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.\nIdentifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.\nIdentifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service, Chiller Renewal etc.\nIdentify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.\nEncourage customer growth and loyalty to the company through continuous support and customer assistance.\nResolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.\nOrganize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.\nUnderstand customers / Vertical Market Needs and determines pricing and selling strategies.\nPrepares and reviews contract terms and conditions using standard Trane templates when applicable. Presents the proposal to the customer.\nProvides marketplace feedback, including competitive information, customer expectations, industry trends, etc.\nOrganizing customers’ event and provide input to regular communication letter.\nQualification:\nBachelor's degree in engineering with at least 2-3 years’ relevant owner direct sales experience.\nKnowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.\nKey Competencies:\nAbility to read, analyse, and interpret engineering documents. \nAbility to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.\nEffectively present information to customers and other employees of the organization.\nAbility to define problems, collect data, establish facts, and draw valid conclusions. \nAbility to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.\nEnjoys working collaboratively with others and meeting new people.\nWilling to learn new options and upgrade their skillset to better serve customers.\nDirect Sales Exp. into Chillers or Applied.\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":4773,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-29T22:42:13Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":220,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/trane-technologies-customer-service-consultant-ebi","json_url":"https://alion.io/job/trane-technologies-customer-service-consultant-ebi.json","meta":{"generated_at":"2026-10-31T03:26:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4781,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-customer-service-consultant-ebi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-customer-service-consultant-ebi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-customer-service-consultant-ebi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-customer-service-consultant-ebi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-customer-service-consultant-ebi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3489018}},{"tool":"search_jobs","arguments":{"company":"tranetechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3489018},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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