{"id":3973497,"url":"https://alion.io/job/trane-technologies-customer-success-manager","title":"Customer Success Manager","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":270,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55800,"max":114200,"currency":"CAD","period":"year","gross":null,"usd_annual":80824},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T17:07:38Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T17:07:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to thrive at work and at home.\nWe boldly go.\nWhere is the work:\nOur BrainBox AI Workplace Presence model dedicates specific in-office days each month to focus on relationships, learning and innovation.Customer Success Manager (BrainBox AI)\nJob Title: Customer Success Manager\nBusiness Unit: BrainBox AI, a business of Trane Technologies\nLocation: Montreal, Quebec, Canada (Hybrid / Workplace Presence Model)\nReports To: Customer Success Leader\nLanguage Requirement: Bilingualism (English and French required)\nAbout BrainBox AI & Trane Technologies\nAt BrainBox AI, a business of Trane Technologies, we are at the forefront of the green building revolution. By combining cutting-edge artificial intelligence with HVAC technology, we enable commercial buildings to autonomously optimize energy consumption, reduce carbon footprints, and improve indoor comfort without human intervention.\nAs part of Trane Technologies, a global climate innovator, we bring together deep industry expertise and game-changing digital advancement to accelerate global decarbonization and create a sustainable future.\nRole Summary\nWe are seeking a proactive, highly collaborative, and business-savvy Customer Success Manager (CSM) to join our team in Montreal, QC. Reporting directly to the Customer Success Leader, you will serve as the primary post-sale strategic partner for a portfolio of commercial real estate and enterprise customers.\nIn this role, you will lead customer onboarding, drive platform adoption, showcase carbon/energy reduction metrics, and ensure high customer retention and expansion across your accounts.\nKey Responsibilities\nAccount Strategy & Customer Retention\n\nPrimary Point of Contact: Serve as the trusted advisor and primary point of contact post-sale, ensuring clients achieve their target outcomes in energy efficiency and sustainability.\nValue Demonstration: Conduct periodic Business Reviews (QBRs/EBRs) with building owners, asset managers, and facility executives to present clear ROI, energy savings, and greenhouse gas (GHG) reduction metrics.\nPortfolio Health & Renewal: Proactively monitor account health indicators, identify operational or adoption risks early, and partner with internal teams to secure long-term contract renewals. \nAdoption & Expansion\nDrive Platform Engagement: Partner with customers to embed BrainBox AI insights into their daily building operations and workflows.\nIdentify Opportunities: Spot customer expansion opportunities (e.g., additional building sites or upgraded feature tiers) and collaborate with Sales/Commercialization teams.\nCustomer Voice: Serve as the internal voice of the customer, delivering prioritized feedback to Product Management, Engineering, and Operations teams to continuously enhance the BrainBox AI platform. \nOperational Excellence\nCross-Functional Alignment: Work closely with Onboarding, Building Digitalization, and Technical Operations teams to ensure smooth site commissioning and AI model deployment.\nIssue Escalation: Swiftly address and resolve critical customer issues or operational challenges by pulling in internal technical experts. \nQualifications & Skill Requirements\nExperience: 3-5+ years of experience in Customer Success, Account Management, or Technical Advisory within a B2B SaaS, CleanTech, Energy Efficiency, or Smart Building environment.\nEducation: Bachelor’s degree in Business, Engineering, Sustainability, or a related field (or equivalent practical experience).\nTechnical Aptitude: Understanding of SaaS platforms, data-driven software, or commercial building operations (knowledge of HVAC systems, Building Automation Systems/BAS, or ESG metrics is a strong plus).\nLanguage Skills: Bilingualism in French and English is required. Candidates must possess strong written and verbal proficiency in English to collaborate across North American accounts and internal teams, alongside French for local stakeholder engagement.\nCommunication: Exceptional executive presentation skills with the ability to translate complex technical/AI data into actionable business insights for senior stakeholders.\nWorkplace Model: Ability to work from the Montreal office under the BrainBox AI Workplace Presence Model (hybrid/in-office collaborative days).\nAnnual Base Salary Range or Hourly Base Pay Range:\n$55,800.00 - $114,200.00Compensation Type:\nSalaryIncentive Eligible:\nNoSales Commission Eligible:\nNoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.\nThis posting is for an existing vacancy. The position is imminently available, and qualified candidates will be considered for immediate placement.\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":6053,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cold Chain","HVAC & Refrigeration","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-11-09T17:07:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-09T19:14:40Z"},"pay":{"stated_usd_annual":80824,"is_top_pay":false},"html_url":"https://alion.io/job/trane-technologies-customer-success-manager","json_url":"https://alion.io/job/trane-technologies-customer-success-manager.json","meta":{"generated_at":"2026-11-09T19:14:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3973497}},{"tool":"search_jobs","arguments":{"company":"tranetechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3973497},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}