{"id":3843376,"url":"https://alion.io/job/trane-technologies-fleet-service-advisor","title":"Fleet Service Advisor","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":272,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bolton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T23:50:02Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T20:01:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to thrive at work and at home.\nWe boldly go.\nWhere is the work:\nOn-Site (5 days)What's in it for you\nWorking under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of a fleet service advisor is to provide excellent customer service; to meet and exceed their customer’s requirements and KPI’s.\nShift pattern: 12.00 p.m-12.00 a.m. ( 4 on 4 off)\nWhat you will do\nAnswer all inbound calls to the Customer Service Centre within KPI\nPrioritising workflow to maximize time efficiency, to meet productivity & quality targets.\nDeliver exceptional customer service across the board by achieving on-time delivery, product excellence and adherence to customer requirements.\nBuild close working relationships with the suppliers/internals to promote co-operation and ensure utilisation and optimisation of work allocation.\nMake sure all customers KPI’s and SLA’s are met when dealing with all requests\nSupport the management team with any tasks/requests as required by the demands of the Service Centre.\nEnsure all warranty items are issued to correct suppliers within reasonable timescales.\nMake accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.\nResponsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.\nChase Suppliers on the timely completion of jobs, keeping VOR within KPI.\nUpdate notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner. \nPicking up any additional areas or tasks that require support as and when required within the team.\nWhat you will bring\nEssential: Minimum GCSC level or equivalent\nDesirable: CS related qualification\nPrevious working experience within a customer orientated, service environment, preferably within the automotive industry.\nExperience of working in a customer services centre.\nKnowledge of vehicle parts would be an advantage.\nKnowledge and Skills: \nAbility to prove and demonstrate your experience in the provision of high levels of customer satisfaction.\nExcellent communications skills and the ability to clearly communicate information both verbally and in writing\nExcellent computer literacy, a working knowledge of Kerridge or R2C is preferable\nAbility to work as part of a team and on your own.\nAttention to detail. Must be flexible and motivated \nTo be confident to work independently and have confidence to make decisions alone.\nProfessionally presented and possess a good work ethic.\nAbility to pro-actively provide solutions and solve internal and external customer queries.\nTo be highly self-motivated - Essential\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":3845,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cold Chain","HVAC & Refrigeration","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-11-05T23:50:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/trane-technologies-fleet-service-advisor","json_url":"https://alion.io/job/trane-technologies-fleet-service-advisor.json","meta":{"generated_at":"2026-11-08T04:53:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-fleet-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-fleet-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-fleet-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-fleet-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-fleet-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3843376}},{"tool":"search_jobs","arguments":{"company":"tranetechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3843376},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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