{"id":3274982,"url":"https://alion.io/job/trane-technologies-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":288,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":106431,"max":135400,"currency":"USD","period":"year","gross":null,"usd_annual":135400},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-04T02:23:17Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to Thrive at work and at home.\nWe boldly go.\nWhere is the work:\nVirtualSenior Customer Success Manager\nNuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.\nAs a Nuvolo Senior Customer Success Manager you will be responsible for maintaining strong client relationships and act as the main point of contact for our clients. As a Senior CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.\nAs a Senior Customer Success Manager, you will:\nAct as the trusted partner for your portfolio of assigned clients on the use-case and product functionality. \nDeliver and communicate ROI for our clients, throughout the customer lifecycle. \nMonitor account activity to identify usage trends, assess risks and needs for additional products and support. \nProvide insights to customers to ensure that they get the most out of the platform. \nHelp foster adoption by raising client awareness and leveraging new product features and functionality. \nMaintain a consistent record of client engagement, issues, and resolutions through internal and external communication. \nThis role could be a fit for you if you bring:\n 8+ years of experience in consultative selling or customer success. Experience in consulting or pre-sales, experience in both is ideal. \nWillingness and desire to engage with both Business Decision Makers and IT Decision Makers. \nLearn it all mentality with a desire to better understand both business and technology solutions. \nAmbition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team. \nExceptional organizational and planning skills. \nSolid communication skills (both verbal (in person and via video) and written). You are able to communicate business and technical value to all levels of management. \nWell-versed in presentation skills. \nA proven record of retaining and growing multiple enterprise client relationships. \nEffective interpersonal skills and ability to work cross-functionally in a collaborative team environment. \nAbility to detect red flags early on to help mitigate churn risk to help establish rescue/success plans. \nBonus points for:\nExperience with Gainsight and SalesForce. \nCore Competencies:\nInnovates\nDrives Execution of Strategic Plans and Monitors Results\nShows Empathy\nAbout Nuvolo:\nNuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including 7-11, Chevron, and Premera Blue Cross trust Nuvolo to optimize their workplace operations.\nNuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nThe salary range for this position is $110,000-$140,000 base salary plus bonus. Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.\nA background check and drug test are required if selected.\nThis position is remote. Ability to travel 20-30% of time.\nAnnual Base Salary Range or Hourly Base Pay Range:\n$106,431.66 - $135,400.00Compensation Type:\nSalaryIncentive Eligible:\nNoSales Commission Eligible:\nNoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.\nThrive at work and at home:\nBenefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!\nFamily building benefits include fertility coverage and adoption/surrogacy assistance.\nPaid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. \n401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. \nDisclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations\nSafety Sensitive Role:\nNoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":6385,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Parental leave","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-26T13:58:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 37 · green card filings: 19","filings_12m":37,"filings_prev_12m":45,"green_card_filings_12m":19,"median_offered_wage_usd":112321,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.5,"p_room":0.55,"age_days":34,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":135400,"is_top_pay":true},"html_url":"https://alion.io/job/trane-technologies-senior-customer-success-manager","json_url":"https://alion.io/job/trane-technologies-senior-customer-success-manager.json","meta":{"generated_at":"2026-11-04T03:33:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5491,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-senior-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3274982}},{"tool":"search_jobs","arguments":{"company":"tranetechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3274982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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