{"id":3209720,"url":"https://alion.io/job/trane-technologies-tk-sales-support-engineer-2","title":"TK Sales Support Engineer-2","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":111,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolkata, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-27T08:04:21Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to Thrive at work and at home.\nWe boldly go.\nWhere is the work:\nMonday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.What's in it for you:\nTo manage and lead the service department, ensuring timely, high-quality, and cost-effective service delivery. The role is responsible for customer satisfaction, team performance, service operations, warranty support, and continuous improvement. Asst. Service managers typically oversee day-to-day operations, staff development, resources, service quality, and stakeholder relationships.\nKey Responsibilities\nLead and supervise service engineers, technicians, coordinators, and support staff.\nPlan and allocate service calls, preventive maintenance, breakdowns, installations, and customer visits.\nHandle escalated customer complaints and ensure timely corrective action.\nManage warranty claims, service contracts, spare parts, tools, and service-related expenses.\nReview technical reports, failure trends, root-cause analysis, and corrective/preventive actions.\nEnsure compliance with company policies, safety procedures, statutory requirements, and quality standards.\nMaintain accurate service records, equipment history, job cards, reports, and dashboards.\nCoordinate with dealers, vendors, OEMs, contractors, and major customers.\nIdentify training requirements and improve the technical capability of the service team.\nPrepare regular reports on service performance, pending complaints, field failures, costs, and customer feedback.\nDrive process improvements to reduce downtime, repeat complaints, and operating costs.\nTravel to customer sites or branches when required.\nQualifications and Experience\nBachelor’s degree or diploma in Mechanical, Electrical, Electronics, Refrigeration, or a related technical discipline.\nApproximately 5-10 years of experience in technical service, field operations, equipment maintenance, or after-sales support.\nAt least 2-5 years of experience supervising a service team.\nExperience with service management software, CRM, ER\nStrong knowledge of troubleshooting, preventive maintenance, documentation, and customer handling.\nExperience in refrigeration, HVAC, reefer equipment, industrial machinery, or similar equipment would be advantageous.\nRequired Skills\nTeam leadership and staff coordination.\nTechnical troubleshooting and root-cause analysis.\nCustomer-service and complaint-resolution skills.\nPlanning, prioritisation, and follow-up.\nVendor and dealer management.\nReport preparation and data analysis.\nGood written and verbal communication.\nWorking knowledge of MS Excel, ERP, CRM\nReporting Structure\nReports to: Head of Service\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":3730,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-24T15:43:42Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.552,"p_room":0.55,"age_days":29,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/trane-technologies-tk-sales-support-engineer-2","json_url":"https://alion.io/job/trane-technologies-tk-sales-support-engineer-2.json","meta":{"generated_at":"2026-10-27T09:48:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11134,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-tk-sales-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-tk-sales-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-tk-sales-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-tk-sales-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-tk-sales-support-engineer-2"}]}