{"id":3512536,"url":"https://alion.io/job/trane-technologies-warranty-operations-team-leader","title":"Warranty Operations Team Leader","company":{"id":1767961,"name":"Trane Technologies","domain":"tranetechnologies.com","url":"https://alion.io/company/tranetechnologies","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":286,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Davidson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72611,"max":116700,"currency":"USD","period":"year","gross":null,"usd_annual":116700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-30T08:39:41Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T23:50:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.\nLearn about our benefits designed for you to Thrive at work and at home.\nWe boldly go.\nWhere is the work:\nMonday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.What's in it for you:\n\nThe Supply Warranty Operations Leader is responsible for the Supply Business warranty claims process from intake through disposition with consistency and accuracy. This critical role serves as a primary point of contact for internal and external customers fielding claim questions and exceptions that enable positive customer experiences. This person will lead a team ensuring claim records completeness, timely reporting, and issue resolution. This position will report to the Supply Warranty and Field Quality Leader.\nWhat you will do:\n\nReview, validate, document, and process Supply warranty claims in accordance with applicable policies, coverage terms, approval limits, and standard work.\nLead a team of processors to meet service level agreements and provide training for warranty claim support.\nCheck claim data for completeness and consistency, including product and serial information, causal part, condition found, work performed, failure details, and required supporting records.\nResolve routine claim inquiries from internal partners, dealers, service providers, and other authorized contacts; route technical, policy, or financial exceptions to the appropriate owner.\nIdentify missing information and follow up for required documentation, such as invoices, photos, service records, or technical reports, according to the claim type.\nMaintain accurate case notes and status updates; support return-material, audit, and other claim workflows when assigned.\nMonitor assigned queues and manage work to service expectations, escalating aged, high-risk, repeat-failure, or disputed claims.\nCoordinate with the Supplier Recovery Specialist when claim facts, parts, or supplier responsibility may support recovery.\nContribute to standard work updates and report recurring data, process, or system issues.\nWhat you will bring:\n\nAssociate’s degree or equivalent relevant experience in warranty administration, customer support, service operations, or claims processing.\nExperience working with case-management, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and warranty systems preferred.\nAbility to review detailed records, apply written requirements, and maintain accurate, confidential documentation.\nComfort using Microsoft Excel and standard business application\nAnnual Base Salary Range or Hourly Base Pay Range:\n$72,611.66 - $116,700.00Compensation Type:\nSalaryIncentive Eligible:\nNoSales Commission Eligible:\nNoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.\nThrive at work and at home:\nBenefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!\nFamily building benefits include fertility coverage and adoption/surrogacy assistance.\nPaid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. \n401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support. \nDisclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations\nSafety Sensitive Role:\nNoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.\nWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.","description_format":"text","description_chars":5011,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-30T08:39:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 37 · green card filings: 19","filings_12m":37,"filings_prev_12m":45,"green_card_filings_12m":19,"median_offered_wage_usd":112321,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.627,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":116700,"is_top_pay":false},"html_url":"https://alion.io/job/trane-technologies-warranty-operations-team-leader","json_url":"https://alion.io/job/trane-technologies-warranty-operations-team-leader.json","meta":{"generated_at":"2026-11-06T01:19:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1767961},"rest":"https://alion.io/mcp/rest/get_company?id=1767961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrane-technologies-warranty-operations-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrane-technologies-warranty-operations-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrane-technologies-warranty-operations-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trane-technologies-warranty-operations-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrane-technologies-warranty-operations-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3512536}},{"tool":"search_jobs","arguments":{"company":"tranetechnologies.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3512536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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