IT Supervisor

This role aligns IT operations with business objectives, overseeing the implementation of secure and efficient technology solutions, and ensuring compliance with cybersecurity policies and standards across the Company.

Job Details

• Drive the development and implementation of IT strategy and policies in line with the company’s strategic plan and objectives 
• Develop and manage the planning and budgeting for IT services to ensure that resources are used to provide best in class IT services that are in line with the strategy 
• Develop controls for emerging technologies and integrate with organization initiatives to drive secure strategies and deployment. 
• Supervise and lead the IT support team, including assigning tasks, monitoring performance, and providing training and mentorship. 
• Provide hands-on support for hardware, software, and network issues, escalating complex problems to higher-level IT staff or external vendors as needed. 
• Oversee the maintenance and monitoring of all IT infrastructure, including servers, networks, and applications, ensuring optimal performance and security. 
• Ensure timely and effective support for end-users, manage ticket queues, and prioritize requests based on urgency and impact. 
• Coordinate and manage IT projects, including hardware and software upgrades, system implementations, and network enhancements. 
• Implement and enforce IT security policies and procedures, including data backup, disaster recovery, and user access controls. 
• Liaise with external vendors and service providers for procurement, maintenance, and support of IT systems and services. 
• Maintain detailed records of IT assets, configurations, and procedures, ensuring documentation is up-to-date and accessible. 
• Ensure compliance with company policies, industry standards, and legal requirements, supporting audits and reviews as needed. 
• Generate regular reports on IT performance, incidents, and project progress for management review.  

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field. 
• Relevant industry certifications are an added advantage. 
• Minimum of 7 years of experience in IT support, with at least 4 years in a supervisory role. 
• Hands-on experience with operating systems, network configurations, and troubleshooting. 
• Experience managing and maintaining IT infrastructure, including servers, networks, and applications. 
• Proven experience in managing IT projects from conception through to completion, including software upgrades, hardware installations, and system implementations. 
• Proficiency in network administration, server management, and enterprise-level software applications. 
• Solid understanding of IT security principles, with practical experience implementing and managing security protocols. 
• Develop and enforce controls for emerging technologies, ensuring secure and strategic deployment within the organization.  
• Supervise and lead the IT support team, fostering a high-performance environment through task delegation, performance monitoring, training, and mentorship.