{"id":1667060,"url":"https://alion.io/job/transamerica-intermediate-business-application-support-analyst","title":"Intermediate Business Application Support Analyst","company":{"id":5865,"name":"Transamerica","domain":"transamerica.com","url":"https://alion.io/company/transamerica","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cedar Rapids, United States","Denver, United States","Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Jira","optional":true},{"name":"Scrum","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-25T05:55:59Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Job Family\nIT - Business AnalysisAbout Us\nAt Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.\nUltimately, weappreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providingtools and solutions that make it easier to get there.\nWho We Are\nWe believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.\nToday, we’repart of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’simportant to them.\nWe’reempowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.\nWhat We Do\nTransamerica is organized intothree distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprisedof life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long termcare, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.\nTransamerica employs nearly 7,000people. It’spart of Aegon, an integrated, diversified, international financial services groupservingapproximately 23.9 million customersworldwide.*For moreinformation, visit transamerica.com.\nJob Description Summary\nBusiness Application Operations Support (BAOS) is a team within GTS Global Systems Support with knowledge of business functions and applications. The BAOS team partners with internal clients, external application vendors and GTS team members across the world to provide business requirements definition, software quality assurance and on-going maintenance of global applications that are used to support the business needs of Aegon.Job Description\nResponsibilities\nBusiness Analysis\nDefine and document business requirements related to system functionality, performance, security, internal controls, application support, and operational processes.\nDocument current-state and future-state processes for gap analysis, process improvement opportunities, automation opportunities, and training purposes; obtain approvals from business sponsors.\nPartner with stakeholders to translate business needs into technical requirements and collaborate with architects and technology teams to deliver solutions.\nCommunicate effectively with business stakeholders, vendors, application support teams, and technology teams to ensure successful delivery of business requirements.\nParticipate in technology evaluations, feasibility studies, impact assessments, and vendor selection activities.\nMaintain relationships with application vendors, managed service providers, and internal technology partners to support implementation and ongoing operations.\nComplete business intakes (project requests) and support the prioritization of application enhancements and operational needs.\nServe as a liaison between business units, Enterprise Technology teams, vendors, and support organizations. \nQuality Assurance\nPrepare test cases based on business requirements, application design, and expected outcomes. \nExecute and coordinate functional testing, regression testing, and user acceptance testing activities. \nTrack defects, issues, and remediation activities through resolution. \nEnsure quality standards, acceptance criteria, and documentation requirements are met. \nTrack and report Service Level Objectives (SLOs) and support continuous service improvement initiatives. \nOperational Support \nSupport business-critical applications within Legal, Privacy, Compliance, and Corporate Systems domains. \nPrepare application administration documentation, user guides, knowledge articles, and training materials. \nAssist with incident management, problem management, root cause analysis, and issue resolution activities. \nUtilize change management processes to ensure application changes, upgrades, and enhancements are properly authorized, tested, approved, and implemented. \nServe as a primary point of contact with vendors and customers to coordinate releases, upgrades, updates, and application changes. \nEnsure application monitoring, vulnerability remediation activities, and operational controls are reviewed and maintained. \nSupport security, compliance, access management, single sign-on (SSO), and related governance processes. \nCoordinate application maintenance activities, including patching, job scheduling, release management, and operational readiness activities. \nIdentify opportunities to improve operational processes through automation, AI-enabled solutions, and continuous improvement initiatives. \nProject Management\nParticipate in or lead project initiation processes related to a project charter and work breakdown structure. \nDeliver the intended BAOS responsibilities on time and within budget. \nParticipate in or lead project closure processes. \nManage time to designated budget; record time to project work appropriately. \nSupport Agile delivery processes and participate in Agile ceremonies when applicable. \nQualifications\nBachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 2-4 years in the areas listed below. \nModerate developed skill in business requirements gathering and documenting. \nModerate developed skill in quality assurance and testing methodologies. \nModerate developed skill in creating application administrator guides and user documentation. \nModerate developed understanding of application security and related compliance processes. \nModerate developed business process analysis/mapping skills. \nMinimal to moderate level of experience working with Service Level Objectives (SLO) management and reporting. \nModerate level of ability estimating and budgeting for IT services. \nModerate level of knowledge of standard SDLC methodologies. \nWell-developed ability to work and adapt effectively to all levels within and outside the organization; social interaction demands understanding and respect in political/corporate setting. \nWell-developed level communication skills (written, verbal, listening). \nModerate developed abilities to work on strategic, tactical and operational levels. \nModerate developed skills in root cause analysis. \nModerate awareness of cultural differences working within a global company. \nWell-developed ability to accept and embrace change, and manage through ambiguous situations. \nWell-developed ability to work effectively in team environment or independently. \nDemonstrates high work ethics, such as being proactive, accountable and responsible. \nModerate experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint. \nAwareness of ITIL and project management methodologies. \nPreferred Qualifications\nFinancial Services and Insurance industry experience. \nExperience supporting enterprise business applications in a production environment. \nExperience supporting Legal, Privacy, Compliance, Governance, Risk, or Regulatory technology applications. \nExperience with ServiceNow, including Incident, Change, Problem, Request, or CMDB processes. \nExperience with Jira for Agile delivery, requirements management, and workflow tracking. \nExperience working in Agile or Scrum environments. \nExperience coordinating with third-party vendors, managed service providers, or offshore support teams. \nExperience with user access management, Single Sign-On (SSO), and Active Directory group administration. \nExperience supporting application implementations, upgrades, migrations, or operational transitions. \nExperience leveraging AI tools, automation technologies, or digital transformation initiatives to improve operational efficiency. \nExperience working with geographically dispersed or global teams. \nMicrosoft certifications (Azure, Microsoft 365, Security, Power Platform, or related certifications). \nServiceNow certification preferred. \nITIL Foundation certification preferred. \nAgile, Scrum, or SAFe certification preferred. \nWorking Conditions\nHybrid-Office environment (Tuesdays, Wednesdays, Thursdays)\nOccasional travel ( This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.\n Compensation\n The Salary for this position generally ranges between $59K - $75K. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.\n Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.\n Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.\nThis is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position.\nAbout the Function\nEnterprise Technology is a global Aegon/Transamerica organization that enables the business to move quickly and deliver the best possible outcomes for clients, while keeping their information safe and secure.\nWith more than 1,000 employees across the UK, US, Netherlands, Hungary, Spain, and Hong Kong, Enterprise Technology is a diverse, global team. Our experts work across areas such as application development, information security, infrastructure, data & analytics, risk & controls, program management, and architecture. We offer a wide range of career opportunities and are committed to supporting employee development.\nCuriosity is the quality we value most. Much of our work involves solving complex problems, applying knowledge in new ways, and continuously improving how we operate. As technology evolves rapidly, we look for inquisitive people who are confident challenging the status quo and helping us drive change.\nWhat We Offer\nFor eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.\nCompensation Benefits\nCompetitive Pay\n\nBonus for Eligible Employees\n\nBenefits Package\nPension Plan\n\n401k Match\n\nEmployee Stock Purchase Plan\n\nTuition Reimbursement\n\nDisability Insurance\n\nMedical Insurance\n\nDental Insurance\n\nVision Insurance\n\nEmployee Discounts\n\nCareer Training & Development Opportunities\n\nHealth and Work/Life Balance Benefits\nPaid...","description_format":"text","description_chars":14644,"description_truncated":true,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Parental leave","Relocation assistance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-02T06:13:35Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.824,"p_room":0.9,"age_days":24,"expected_fill_days":41,"reasons":["conf:73","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/transamerica-intermediate-business-application-support-analyst","json_url":"https://alion.io/job/transamerica-intermediate-business-application-support-analyst.json","meta":{"generated_at":"2026-10-25T09:58:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5865},"rest":"https://alion.io/mcp/rest/get_company?id=5865"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransamerica-intermediate-business-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransamerica-intermediate-business-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransamerica-intermediate-business-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transamerica-intermediate-business-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransamerica-intermediate-business-application-support-analyst"}]}