{"id":1667047,"url":"https://alion.io/job/transamerica-it-client-service-lead","title":"IT Client Service Lead","company":{"id":5865,"name":"Transamerica","domain":"transamerica.com","url":"https://alion.io/company/transamerica","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T03:55:21Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Family\nIT - GeneralAbout Us\nAt Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.\nUltimately, weappreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providingtools and solutions that make it easier to get there.\nWho We Are\nWe believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.\nToday, we’repart of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’simportant to them.\nWe’reempowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.\nWhat We Do\nTransamerica is organized intothree distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprisedof life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long termcare, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.\nTransamerica employs nearly 7,000people. It’spart of Aegon, an integrated, diversified, international financial services groupservingapproximately 23.9 million customersworldwide.*For moreinformation, visit transamerica.com.\nJob Description Summary\nThe Executive/VIP Support position provides personalized, white-glove technology support and technical oversight to the Aegon/Transamerica Leadership Team, Management Board, C-level Executives, and the Executive Support staff - including Chiefs of Staff and Executive Assistants.This role combines hands-on technical expertise with executive relationship management skills to provide high quality technology services. The individual serves as a trusted technology partner and primary point of contact for executive technology issues, ensuring timely resolution, proactive support, and minimal disruption to critical business activities.\nThis position requires an on-site, in-office presence to provide direct support to executives and ensure technology readiness and for executive sessions, board meetings, and business events. There will also be occasional off-site events for sales events and meetings at hotel conference centers.\nJob Description\nResponsibilities\nExecutive Technology SupportProvide responsive and personalized technical support to executive leadership, board members, and executive support teams.\nServe as a primary point of contact for executive technology issues and escalations, maintaining ownership through resolution and follow-up.\nEfficiently diagnose and resolve hardware, software, connectivity, mobile-device, and collaboration-platform issues.\nSupport Windows and Mac computers, smartphones, tablets, printers, and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.\nConfigure and troubleshoot multifactor authentication, secure remote access, wireless connectivity, and mobile-device management tools.\nCoordinate executive onboarding, device deployments, equipment upgrades, office moves, and technology preparation for business travel.\nAnticipate executive technology needs and address potential issues before they affect business operations.\n\nExecutive Meetings and Business EventsProvide direct, on-site technology support for board meetings, executive gatherings, town halls, and other critical business events.\nPrepare, test, and troubleshoot Microsoft Teams conference rooms, audiovisual equipment, presentation tools, and video-conferencing platforms before meetings and events.\nCoordinate with executive support staff, event organizers, internal technology teams, and external vendors to confirm requirements and establish appropriate support coverage and contingency plans.\nMaintain a visible technology support presence during critical meetings and events, resolving issues promptly and professionally.\n\nService Leadership and Continuous ImprovementAct as an Enterprise Technology liaison to executive leadership and support teams, building trusted relationships and providing frictionless service.\nDevelop, maintain, and improve executive support processes, procedures, documentation, and escalation practices.\nPartner with Enterprise Technology service owners, regional infrastructure leaders, cybersecurity, application teams, and external vendors to resolve complex incidents and recurring service issues.\nIdentify service trends and recommend improvements to technology, support delivery, and the executive user experience.\nCommunicate executive feedback and opportunities for service improvement to ET leaders and teams.\n\nSecurity and Operational AccountabilityExercise sound judgment and maintain strict confidentiality when handling sensitive executive, customer, employee, financial, and corporate information.\nFollow applicable information-security controls, regulatory requirements, and incident, problem, and change-management procedures.\nHelp maintain accurate support records, knowledge articles, and executive technology documentation.\nCollaborate across global teams to provide coordinated and consistent executive support.\n\nQualifications\nBachelor’s degree in information technology, computer science, business management, or a related field, or equivalent workexperience.\nFive or more years of experience delivering technology services or providing end-user technical support in a large corporate environment.\nDemonstrated experience directly supporting senior executives, board members, or other high-profile users.\nWorking knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management.\nExcellent verbal and written communication skills, including the ability to explain technical issues clearly to nontechnical audiences.\nStrong interpersonal, conflict-resolution, problem-solving, and negotiation skills.\nAbility to influence and coordinate technical and business colleagues without direct reporting authority.\nDemonstrated discretion, professionalism, and composure during urgent or highly visible situations.\nExperience collaborating with global teams and a strong commitment to customer satisfaction.\n Preferred Qualifications\nExperience supporting executive boardrooms, large corporate events, and broadcast or recorded media activities.\nExperience supporting both physical (laptop) and virtual desktop environments.\nKnowledge of ITIL service-management practices.\nWorking Conditions\nRequired on-site, in-office presence to support executives, executive support staff, meetings, and business events.\nFlexibility to adjust working hours to accommodate executive schedules, global time zones, and critical business activities.\nOccasional evening and weekend for executive needs, scheduled events, and critical technology incidents.\nLimited travel to other corporate offices or event locations as business needs require.\nThis job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.\nCompensation:\nThe Salary for this position generally ranges between $96,000 - $110,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.\nAdditionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.\nThis is an in office position requiring three to five days in office per week in our New York City location. Relocation assistance will not be provided for this position.\nWhat We Offer\nFor eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.\nCompensation Benefits\nCompetitive Pay\n\nBonus for Eligible Employees\n\nBenefits Package\nPension Plan\n\n401k Match\n\nEmployee Stock Purchase Plan\n\nTuition Reimbursement\n\nDisability Insurance\n\nMedical Insurance\n\nDental Insurance\n\nVision Insurance\n\nEmployee Discounts\n\nCareer Training & Development Opportunities\n\nHealth and Work/Life Balance Benefits\nPaid Time Off starting at 160 hours annually for employees in their first year of service.\n\nTen (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).\n\nBe Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars\n\nParental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.\n\nAdoption Assistance\n\nEmployee Assistance Program\n\nBack-Up Care Program\n\nPTO for Volunteer Hours\n\nEmployee Matching Gifts Program\n\nEmployee Resource Groups\n\nInclusion and Diversity Programs\n\nEmployee Recognition Program\n\nReferral Bonus Programs\n\nInclusion & Diversity\nWe believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.\nTo foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.\nGiving Back\nWe believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.\nTransamerica’s Parent Company\nAegon acquired the Transamer...","description_format":"text","description_chars":12507,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Parental leave","Relocation assistance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-02T06:13:35Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":0.9,"age_days":19,"expected_fill_days":36,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/transamerica-it-client-service-lead","json_url":"https://alion.io/job/transamerica-it-client-service-lead.json","meta":{"generated_at":"2026-10-20T08:55:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9804,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5865},"rest":"https://alion.io/mcp/rest/get_company?id=5865"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransamerica-it-client-service-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransamerica-it-client-service-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransamerica-it-client-service-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transamerica-it-client-service-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransamerica-it-client-service-lead"}]}