{"id":4207984,"url":"https://alion.io/job/transamerica-manager-itsm-change-release","title":"Manager, ITSM Change & Release","company":{"id":5865,"name":"Transamerica","domain":"transamerica.com","url":"https://alion.io/company/transamerica","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-14T05:58:10Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cedar Rapids, United States","Denver, United States","Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":122000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T00:46:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Family\nIT OperationsAbout Us\nAt Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.\nUltimately, weappreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providingtools and solutions that make it easier to get there.\nWho We Are\nWe believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.\nToday, we’repart of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’simportant to them.\nWe’reempowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.\nWhat We Do\nTransamerica is organized intothree distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprisedof life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long termcare, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.\nTransamerica employs nearly 7,000people. It’spart of Aegon, an integrated, diversified, international financial services groupservingapproximately 23.9 million customersworldwide.*For moreinformation, visit transamerica.com.\nJob Description Summary\nResponsible for leading the centralised Enterprise Technology (ET) Change Enablement and Release Management team while serving as Delivery Manager for the associated operational products and processes. This role owns the product vision, roadmap and backlog alongside delivery accountability, and oversees standards, governance and continuous improvement to enable successful ET changes and coordinated releases while protecting service reliability. The position partners closely with other ITSM teams, technology teams and business stakeholders to align delivery priorities, manage risk and improve service quality and business value.Job Description\nResponsibilities:\nServe as Delivery Manager for Change Enablement and Release Management, owning the product vision, roadmap, prioritization and delivery plans, and balancing stakeholder needs, business objectives, operational priorities and available capacity.\nLead, coach, develop, and manage the Change Enablement and Release Management team, including performance management, talent development and building process and governance capabilities.\nManage resource planning, workload prioritization and on-call coverage to balance day-to-day change and release activities with strategic initiatives and process improvements.\nOversee Change Enablement and Release Management processes and standards, including risk assessment, change authorization, release planning and coordination, and operational readiness.\nPartner with other ITSM Delivery Managers, technology teams and business stakeholders to improve ServiceNow (ASK) change workflows and Jira release workflows, identify automation and simplification opportunities and align cross-team dependencies and delivery expectations.\nAct as a change agent to transform and continuously improve Change Enablement and Release Management through modern practices, AI adoption and automation, informed by industry best practice, stakeholder feedback and alignment with related ITSM processes, to improve efficiency, control and delivery outcomes.\nAgree Change Enablement and Release Management KPIs with stakeholders and monitor change success, release outcomes and related operational trends to identify risks and target improvements.\nEnsure unsuccessful changes and releases are reviewed, partnering with Incident and Problem Management teams on root cause analysis and tracking corrective actions to prevent recurrence.\nManager, Ops Service Management\nProvide leadership and governance for change and release quality, compliance checks, testing and acceptance expectations, process documentation and reporting, ensuring readiness requirements are understood and met.\nServe as an escalation point for change and release risks, delivery conflicts and process issues; present performance and improvement priorities to leadership and ensure compliance with information security and operational control requirements.\nChair and facilitate the Community of Practice (CoP) meetings for Change Enablement and expand to incorporate Release Management.\nWork closely with the Senior ITSM Manager to review and update the staffing strategy for Change Enablement and Release Management and determine any associated budget requirements\nQualifications:\nBachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience\n7+ years of experience in IT Operations, Service Management, Product Ownership, or related disciplines, including practical experience in Change Enablement and Release Management\nPrevious leadership experience managing professional or technical teams\nExperience overseeing change and release governance, risk assessment, authorization and operational readiness, with an understanding of their relationship to Incident and Problem Management\nExperience in Product Ownership within an Agile delivery environment, including defining product vision and roadmaps, prioritizing backlogs, developing user stories and acceptance criteria, and aligning capacity and delivery commitments\nStrong analytical, problem-solving, and decision-making skills\nExcellent verbal and written communication skills\nAbility to manage competing priorities, resolve delivery dependencies and build effective relationships across technical and business teams\nITIL 4/5 Foundation certification\nPreferred Qualifications:\nExperience with ITSM capabilities in ServiceNow and Jira or equivalent IT Service Management platforms\nExperience leading change and release process improvements, workflow automation or operational transformation initiatives\nExperience supporting enterprise-scale technology operations and working with globally distributed teams across diverse cultures\nExperience with AI tooling such as Big Panda “Biggy”, Copilot, Kiro or other AI toolsets.\nProduct Owner certification (CSPO, SAFe POPM, or equivalent)\nWorking Conditions:\nHybrid-Office environment (Tuesdays, Wednesdays, Thursdays)\nThis job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.\nCompensation:\nThe Salary for this position generally ranges between $122,000 - $140,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.\nAdditionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time .\nThis is a hybrid position requiring three days in office per week in one of our hub locations (Philadelphia, PA; Cedar Rapids, IA; Denver, CO). Relocation assistance will not be provided for this position.\nAbout the Function:\nEnterprise Technology is a global Aegon/Transamerica organization that enables the business to move quickly and deliver the best possible outcomes for clients, while keeping their information safe and secure.\nWith more than 1,000 employees across the UK, US, Netherlands, Hungary, Spain, and Hong Kong, Enterprise Technology is a diverse, global team. Our experts work across areas such as application development, information security, infrastructure, data & analytics, risk & controls, program management, and architecture. We offer a wide range of career opportunities and are committed to supporting employee development.\nCuriosity is the quality we value most. Much of our work involves solving complex problems, applying knowledge in new ways, and continuously improving how we operate. As technology evolves rapidly, we look for inquisitive people who are confident challenging the status quo and helping us drive change.\nWhat We Offer\nFor eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.\nCompensation Benefits\nCompetitive Pay\n\nBonus for Eligible Employees\n\nBenefits Package\nPension Plan\n\n401k Match\n\nEmployee Stock Purchase Plan\n\nTuition Reimbursement\n\nDisability Insurance\n\nMedical Insurance\n\nDental Insurance\n\nVision Insurance\n\nEmployee Discounts\n\nCareer Training & Development Opportunities\n\nHealth and Work/Life Balance Benefits\nPaid Time Off starting at 160 hours annually for employees in their first year of service.\n\nTen (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).\n\nBe Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars\n\nParental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.\n\nAdoption Assistance\n\nEmployee Assistance Program\n\nBack-Up Care Program\n\nPTO for Volunteer Hours\n\nEmployee Matching Gifts Program\n\nEmployee Resource Groups\n\nInclusion and Diversity Programs\n\nEmployee Recognition Program\n\nReferral Bonus Programs\n\nInclusion & Diversity\nWe believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.\nTo foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.\nGiving Back\nWe believe our responsibilities extend beyond our corporate walls. That's why we created the...","description_format":"text","description_chars":12826,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Parental leave","Relocation assistance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-13T00:11:30Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:7","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/transamerica-manager-itsm-change-release","json_url":"https://alion.io/job/transamerica-manager-itsm-change-release.json","meta":{"generated_at":"2026-11-15T03:15:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5865},"rest":"https://alion.io/mcp/rest/get_company?id=5865"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransamerica-manager-itsm-change-release"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransamerica-manager-itsm-change-release"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransamerica-manager-itsm-change-release"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transamerica-manager-itsm-change-release\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransamerica-manager-itsm-change-release"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4207984}},{"tool":"search_jobs","arguments":{"company":"transamerica.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4207984},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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