{"id":1667216,"url":"https://alion.io/job/transamerica-manager-operations","title":"Manager Operations","company":{"id":5865,"name":"Transamerica","domain":"transamerica.com","url":"https://alion.io/company/transamerica","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cedar Rapids, United States","Denver, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-30T00:00:00Z","employer_posted_date":"2026-08-30","last_verified_at":"2026-10-05T22:42:53Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Job Family\nOperations - GeneralAbout Us\nAt Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.\nUltimately, weappreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providingtools and solutions that make it easier to get there.\nWho We Are\nWe believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.\nToday, we’repart of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’simportant to them.\nWe’reempowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.\nWhat We Do\nTransamerica is organized intothree distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprisedof life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long termcare, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.\nTransamerica employs nearly 7,000people. It’spart of Aegon, an integrated, diversified, international financial services groupservingapproximately 23.9 million customersworldwide.*For moreinformation, visit transamerica.com.\nJob Description Summary\nThe Manager, Group Billing Operations leads remote teams responsible for premium processing, cash application, and billing support for employer-sponsored benefits. This role partners closely with offshore BPO teams, customers, brokers, and internal stakeholders to resolve billing issues, manage escalations, and ensure operational excellence. The position also provides team leadership, coaching, and performance management while driving process improvements through data and reporting.Job Description\nResponsibilities\nLead remote teams responsible for premium processing, cash application, and group billing operations.\nSet team objectives, establish priorities, and ensure operational goals are achieved.\nManage team performance through coaching, development, performance reviews, and employee relations activities.\nPartner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.\nOversee complex billing exceptions, payment discrepancies, and cash application processes.\nAnalyze operational data and reporting to monitor performance and support business decisions.\nIdentify and implement process improvements that enhance efficiency and customer experience.\nFoster strong cross-functional partnerships and ensure effective communication across teams.\nEnsure compliance with company policies, procedures, and operational standards.\nQualifications\nBachelor’s degree in a business-related field or equivalent experience.\nFive years of experience working in an operations environment.\nTwo years of supervisory/management experience.\nProblem-solving, analytical and decision-making skills.\nWritten/verbal communication and interpersonal skills.\nAbility to handle multiple responsibilities under pressure.\nAbility to grasp technical and complex concepts and convey to staff and internal/external customers.\nProficient using MS Office products.\nPreferred Qualifications\nExperience in the insurance/financial services industry.\nWorking Conditions\nHybrid\nOccasional Travel *Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**\nCompensation:\nThe salary for this position generally ranges between $85,000-$95,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.\nBonus Eligibility:\nThis position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.\nApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.\nDisclaimer: Beware of fake job offers!\nWe’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:\nWe will never request personal information such as ID or payment for equipment upfront.\n\nOfficial offers are sent via DocuSign following a verbal offer-not through text or email.\n\nThis job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.\nWhat We Offer\nFor eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.\nCompensation Benefits\nCompetitive Pay\n\nBonus for Eligible Employees\n\nBenefits Package\nPension Plan\n\n401k Match\n\nEmployee Stock Purchase Plan\n\nTuition Reimbursement\n\nDisability Insurance\n\nMedical Insurance\n\nDental Insurance\n\nVision Insurance\n\nEmployee Discounts\n\nCareer Training & Development Opportunities\n\nHealth and Work/Life Balance Benefits\nPaid Time Off starting at 160 hours annually for employees in their first year of service.\n\nTen (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).\n\nBe Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars\n\nParental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.\n\nAdoption Assistance\n\nEmployee Assistance Program\n\nBack-Up Care Program\n\nPTO for Volunteer Hours\n\nEmployee Matching Gifts Program\n\nEmployee Resource Groups\n\nInclusion and Diversity Programs\n\nEmployee Recognition Program\n\nReferral Bonus Programs\n\nInclusion & Diversity\nWe believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.\nTo foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.\nGiving Back\nWe believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.\nTransamerica’s Parent Company\nAegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.\n* As of December 31, 2023","description_format":"text","description_chars":9286,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-02T06:13:35Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.28,"age_days":36,"expected_fill_days":15,"reasons":["conf:0","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/transamerica-manager-operations","json_url":"https://alion.io/job/transamerica-manager-operations.json","meta":{"generated_at":"2026-10-06T02:00:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2980,"day_limit":5000,"remaining_today":2020,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5865},"rest":"https://alion.io/mcp/rest/get_company?id=5865"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransamerica-manager-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransamerica-manager-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransamerica-manager-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transamerica-manager-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransamerica-manager-operations"}]}