{"id":2306319,"url":"https://alion.io/job/transcom-business-analyst","title":"Business Analyst","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":97000,"period":"year","method":null,"sample_n":6682},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-11T23:01:22Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T18:48:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nTranscom is all about people, and we’re looking for a Business Analyst to support our team and help drive smart, data-informed decisions across the organization. You’ll work closely with stakeholders to analyze processes, identify opportunities for improvement, and translate business needs into actionable insights. If you’re passionate about problem-solving, optimizing performance, and making a meaningful impact, apply today and join us!\nJoin our Transcom Team as a Business Analyst!\nBe on the front line of delivering data-driven insights and impactful solutions at a company level. In this role, you will be responsible for:\nPerformance Analysis & Insight Generation:\nConduct deep-dive analysis on performance metrics, including CSAT, AHT, and Service Level, to identify trends, variances, and performance gaps.\n\nPerform root cause analysis on underperforming KPIs and provide data-backed recommendations for operational improvements.\n\nVerify the compliance of the implemented solutions with the analyzed requirements.\n\nReporting & Dashboard Development:\nDesign, develop, and maintain interactive dashboards and reports (Looker Studio) that clearly visualize performance attributes.\n\nEnsure all reporting is accurate, timely, and aligned with stakeholder needs, providing daily, weekly, and monthly operational views.\n\nPresent key findings and strategic insights to senior management, translating complex data analysis into clear, business-focused narratives.\n\nValidate the accuracy and integrity of data sources used for all performance reporting.\n\nPrepare needed business reviews and reports.\n\nFinancial & Resource Calibration:\nAnalyze and report on financials, including cost, utilization rates, and operational expenditures.\n\nDevelop and track the financial impact of proposed process and performance improvements.\n\nWhat's in it for YOU!\nBest salary in the market.\n\nTransportation provided.\n\nMedical and social insurance.\n\nLocation in New Cairo & Smart Village.\n\nInternational and inclusive environment that makes you feel supported, encouraged, and welcome from day one.\n\nTo be successful in this role, the following is needed:\nAdvanced Excel Mastery:\nYou must be highly proficient with Pivot Tables, VLOOKUP/XLOOKUP, Nested Formulas (IF/AND/OR), and Conditional Formatting to handle large, complex datasets quickly.\nData Transformation:\nA proven ability to clean, structure, and ready raw, messy system exports for analysis. Experience with Power Query is a significant plus.\nDynamic Dashboarding:\nHands-on experience creating compelling, interactive visual reports (Charts, Slicers, Trend Lines) using both Excel and Looker Data Studio (or similar tools like Power BI/Tableau).\nMetric Fluency:\nA deep understanding and ability to analyze key operational metrics, including:\nAHT (Average Handle Time)\n\nART (Average Response Time)\n\nCSAT (Customer Satisfaction)\n\nConcurrency\n\nRoot Cause Analysis & Insight Delivery:\nYou don't just report \"what\" happened; you find the \"why.\" You must be able to identify correlations (e.g., low CSAT correlated with high Response Time), deliver insightful recommendations, and drive operational improvements.\nExecutive-Level Presentation:\nAbility to synthesize complex data into clear, concise, and professional \"Executive Summary\" style PowerPoint slides for senior leadership.\nTrend Identification:\nA sharp eye for spotting outlier performance among specific agents or within certain timeframes.\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\n\"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\"","description_format":"text","description_chars":4302,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-11T23:01:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/transcom-business-analyst","json_url":"https://alion.io/job/transcom-business-analyst.json","meta":{"generated_at":"2026-10-12T19:52:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-business-analyst"}]}