{"id":2616345,"url":"https://alion.io/job/transcom-customer-service-representative-100-remote-catalan-market","title":"Customer Service Representative (100% Remote) - Catalan Market","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":["PT"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-15T12:20:59Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T07:37:13Z","board_verified":false,"closed_at":"2026-10-22T07:37:13Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Description\nPreparat per marcar la diferència? Uneix-te al nostre equip de professionals apassionats d’atenció al client com a agent d’atenció al client de parla catalana. Seràs la veu dels nostres clients, oferint un suport excel·lent i construint relacions sòlides amb els clients.\nAplica ara i comencem pregats alguna cosa brillant!\nQuè t’oferim?\nUn entorn internacional i inclusiu, on et sentiràs recolzat/ada, animat/ada i benvingut/uda des del primer dia.\nDesenvolupament continu a través de les nostres plataformes internes d’aprenentatge i formacions externes.\nContracte indefinit a jornada completa, amb sou competitiu i sistema de bonificacions.\nFormació remunerada perquè coneguis a fons les especificitats del lloc de treball.\nOportunitats de creixement reals: el 50% dels nostres perfils sèniors van començar la seva carrera com a especialistes en atenció al client. Les vacants internes es publiquen primer internament.\nPrograma de referència: rep un bonus addicional per cada candidatura referenciada amb èxit.\nAltres beneficis, com descomptes en diferents cadenes de comerç al detall.\nTreballa directament des de cas\nUneix-te a nosaltres com a Especialista en Atenció al Client!\nCom a Representat d’Atenció al Client, tindràs un paper clau en oferir un servei de primera qualitat, atenent consultres i resolent incidències. Les teves responsabilitats principals seran:\nAtendre clients a través de diversos canals en català i castellà\nProporcionar un suport empàtic i eficient, fent que el client se senti escoltat i entès\nCol·laborar amb els companys per garantir una experiència fluida i consistent.\nQuè busquem?\nDomini nadiu o nivell alt (C1+) de català\nDisponibilitat per treballar a temps complet, 5 dies per setmana, en torns rotatius (caps de setmana inclosos)\nExcel·lents habilitats de comunicació oral i escrita, amb empatia i escolta activa\nActitud positiva i compromís per oferir una experiència brillant al client, creus que els clients mereixen molt més que un simple suport\nPer treballar des de casa, necessitaràs:\nConnexió a Internet estable d’almenys 10 Mbps o superior\nCom és la vida a Transcom?\nA Transcom, treballem amb passió: amb els nostres clients i entre nosaltres. Cada dia, algú inicia el seu camí amb nosaltres, transformant el seu potencial en habilitats per al futur. Reconeixem l’esforç, valorem el treball en equip i ens donem suport mútuament. Impulsem canvis positius i duradors als nostres equips i comunitats. Així és Transcom: aquí t’acollim tal com ets, des del primer dia. Amb la mentalitat adequada, no hi ha límits al que podem aconseguir junts.","description_format":"text","description_chars":2600,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Catalan","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-15T12:20:59Z"},{"event":"close","at":"2026-10-22T07:37:13Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/transcom-customer-service-representative-100-remote-catalan-market","json_url":"https://alion.io/job/transcom-customer-service-representative-100-remote-catalan-market.json","meta":{"generated_at":"2026-10-22T08:39:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4922,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-customer-service-representative-100-remote-catalan-market"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-customer-service-representative-100-remote-catalan-market"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-customer-service-representative-100-remote-catalan-market"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-customer-service-representative-100-remote-catalan-market\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-customer-service-representative-100-remote-catalan-market"}]}