{"id":2306339,"url":"https://alion.io/job/transcom-customer-service-representative-csr-onsite-bacolod-philippines","title":"Customer Service Representative (CSR-Onsite) - Bacolod, Philippines","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bacolod, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T23:01:22Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-22T11:15:19Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nTranscom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Transcom Bacolod City site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.\nWhat's in it for YOU\nDriven by our \"Malasakit\" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!\nDay 1 HMO\n\nMeal & Transportation Allowance\n\nRice Subsidy\n\nClothing Allowance\n\n24/7 Teleconsult\n\nFree Psychologist Consultation\n\nIn-house & Online Pharmacy\n\nScholarship Program\n\nRetirement Fund\n\nFree Meal & Medicine (through Transcom’s Tap Card Rewards)\n\nLoyalty Incentives\n\nAccidental & Life Insurance\n\nFree Shuttle Service\n\nJoin our Transcom Family as a Customer Service Representative (CSR)\nCSR’s main task is to offer a full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.\n\nCSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.\n\nAdditional responsibilities may be added as the needs of the business change and expand\n\nPeople\nBe open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.\n\nHelp to keep motivation high by being supportive to your colleagues\n\nTake full responsibility and the required action for assigned tasks.\n\nPerformance\nUnderstand, meet, and exceed targets set by your TL for different clients/projects.\n\nPropose motivational activities.\n\nPropose ideas for continuous improvement.\n\nMeet or exceed all attendance minimums.\n\nAdhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)\n\nZero justified complaints\n\nTo complete self-training through the use of the Intranet\n\nQuality\nHave a clear understanding of quality expectations for the different clients and projects.\n\nImprove the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM and other CSR’s\n\nProcess integrity\nBe actively involved in problem-solving and propose improvements to processes.\n\nImplement and respect TranscomWW standard practices.\n\nWhat we are looking for:\nTo be successful in this role you must…\nPossess a positive attitude.\n\nHave very good interpersonal skills (both written and oral)\n\nTake ownership for quality, competence, and commitment.\n\nEnjoy/thrive on autonomy within the franchise framework and be results focused.\n\nBe highly motivated and prepared to work hard.\n\nHave high personal energy and enjoy a lively environment.\n\nBe highly flexible and welcome change/improvements.\n\nWhat Life at Transcom is like\nAt Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are highly driven by our \"Malasakit\" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.\nNote: We'd like to remind everyone to have their pre-employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom.","description_format":"text","description_chars":4237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-11T23:01:22Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.299,"p_room":0.35,"age_days":10,"expected_fill_days":4,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/transcom-customer-service-representative-csr-onsite-bacolod-philippines","json_url":"https://alion.io/job/transcom-customer-service-representative-csr-onsite-bacolod-philippines.json","meta":{"generated_at":"2026-10-22T12:18:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-customer-service-representative-csr-onsite-bacolod-philippines"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-customer-service-representative-csr-onsite-bacolod-philippines"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-customer-service-representative-csr-onsite-bacolod-philippines"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-customer-service-representative-csr-onsite-bacolod-philippines\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-customer-service-representative-csr-onsite-bacolod-philippines"}]}