{"id":2442193,"url":"https://alion.io/job/transcom-customer-service-representative-english","title":"Customer Service Representative English","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durrës, Albania"],"countries":["AL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T12:25:22Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T20:24:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nAre you passionate about e-commerce? Are you looking for a full-time job that is flexible, challenging, and offers excellent opportunities for professional growth? This is your opportunity!\nWhat we offer:\nMotivating salary + attractive bonuses\n\nDevelopment and career opportunities\n\nA dynamic and friendly work environment\n\nAttention to people's needs (work-life balance)\n\nProfessional training to understand how the Customer Care service works.\n\nThen join the Transcom family as a Customer Service Consultant\nIn this role, you will be an active member of our company, providing high-quality and professional customer service, responding to customers through all appropriate communication channels, identifying and assessing customer needs in order to achieve their satisfaction. Customer satisfaction is important to us, and equally important is the well-being and comfort of our employees.\nWhat we are looking for:\nHigh school diploma or equivalent\n\nC1 level of English\n\nGood knowledge of PC usage (intermediate level)\n\nExcellent interpersonal, communication, and presentation skills\n\nStrong team-working skills, problem-solving abilities, and a results-oriented mindset\n\nGood adaptability to innovative changes and a willingness to learn\n\nHigh level of reliability, punctuality, accuracy, and organizational skills\n\nAbout Transcom\nTranscom is one of the world's leading customer experience companies, providing customer care, sales, technical support, and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000 customer experience specialists across 90 contact centers in 29 countries, providing services in 33 languages to international brands across various industries. At Transcom, we take our commitments to our clients and to ourselves seriously. Every day, we welcome new talent and nurture their potential to meet the skills of the future. We are relentless, we love teamwork, and we support one another. We are incurable optimists, promoting change within the teams and communities where we operate. This is who we are at Transcom. You are welcome from the very first moment, just as you are. There is no limit to what we can build together.\n“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”","description_format":"text","description_chars":2488,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T12:25:22Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.751,"p_room":0.9,"age_days":0,"expected_fill_days":2,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/transcom-customer-service-representative-english","json_url":"https://alion.io/job/transcom-customer-service-representative-english.json","meta":{"generated_at":"2026-10-14T21:04:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-customer-service-representative-english"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-customer-service-representative-english"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-customer-service-representative-english"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-customer-service-representative-english\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-customer-service-representative-english"}]}