{"id":2456951,"url":"https://alion.io/job/transcom-customer-service-representative-in-latvian-mfd","title":"Customer Service Representative in Latvian (M/F/D)","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":47000,"period":"year","method":"role_country_seniority_unknown","sample_n":18},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T16:19:59Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T00:55:49Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nWe're looking for a Latvian-speaking Customer Service Specialist to join Transcom - a global community of customer experience experts! At Transcom, we're curious, driven, and passionate about delivering outstanding service for the world's most beloved brands. If you're eager to grow, learn, and take your career to the next level - apply to express your interest, and we'll be in touch if there's a suitable match!\nWhat's in it for YOU!\nStart working full-time from November 16th;\nOpportunity to choose work type: hybrid or office (R.Kalantos st. 32, Kaunas, Lithuania);\n2 weeks of paid training, followed by 2 weeks of nesting to help you fully prepare for your role;\nDiverse schedule, department working hours I - V, 8:00 to 20:00;\nEndless career growth opportunities - 90% of our team leaders and managers started in customer service;\nContinuous development through our internal learning platforms or external training;\nCorporate, sport and social responsibility events;\nFree coffee, fruit days and relaxation areas where you can unwind during breaks;\nInternal competitions with various prizes - company merchandise, gift vouchers;\nAccess to the perks.lt platform;\n Salary: €1,703 gross/month after training, based on 167 working hours per month (€10.20/hour gross). The hourly rate during the 2-week training period is €8.50 gross.\nJoin us as a Customer Service Representative in Latvian!\nAs a Customer Service Representative, you will support customers and contribute to a positive customer experience in the medical field. In this role, you will communicate with customers by phone and in writing, respond to inquiries, and process requests.\nWhat we are looking for:\nLatvian (C1 level required) and English (B2 level or higher);\nStrong verbal and written communication and interpersonal skills, such as empathy and listening;\nAbility to quickly absorb information, adapt and respond to change;\nPositive attitude and willingness to provide brilliant customer experience - you believe that customers deserve more than just support.\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nOnce you submit your application, you will receive a test by email that you will need to complete to proceed with the recruitment process. Candidates who successfully pass the test will be invited to an interview with our recruitment specialists, followed by a final meeting with the Team Leader, where the role, responsibilities, and company operations will be discussed.","description_format":"text","description_chars":3007,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Latvian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T16:19:59Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.374,"p_room":0.45,"age_days":7,"expected_fill_days":4,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/transcom-customer-service-representative-in-latvian-mfd","json_url":"https://alion.io/job/transcom-customer-service-representative-in-latvian-mfd.json","meta":{"generated_at":"2026-10-22T01:10:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-customer-service-representative-in-latvian-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-customer-service-representative-in-latvian-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-customer-service-representative-in-latvian-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-customer-service-representative-in-latvian-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-customer-service-representative-in-latvian-mfd"}]}