{"id":3452571,"url":"https://alion.io/job/transcom-german-speaking-customer-service-representative-mf","title":"German-Speaking Customer Service Representative (m/f)","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zagreb, Croatia"],"countries":["HR"],"hiring_countries":["HR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T11:54:21Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T05:46:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nAre you passionate about travel and fluent in German? Do you love helping people create unforgettable experiences? If so, we want YOU to join our global team of travel enthusiasts, supporting adventurers as they explore the world’s most incredible destinations!\nWhat's in it for YOU!\nInclusive environment that makes you feel supported, encouraged, and welcome from day one\nJoin us at our Zagreb office for your first month, get to know the team, and settle into your role. After that, we’re open to discussing remote work from anywhere in Croatia, depending on your performance and mutual agreement.\nPermanent employment contract because we believe in building long-term relationships\nShift-based work (24/7 schedule) - including weekends, nights, and public holidays \nGross Monthly Salary: 1.126,29€ with additional pay for night shifts, Sundays, and holidays\nHome Office & Wellbeing Allowance: 99,54€ net / month\nOpportunity to earn up to 10% extra monthly bonuses - your hard work deserves recognition\n20% discount on our travel platform’s services for you, your friends, and family - the best way to get to know our products and offer authentic advice\n\nJoin Transcom as a German-Speaking Customer Service Representative!\nBe on the front line of support for clients and deliver impactful work on a company level. In this role, you will:\nWork for online travel marketplace helping customers discover and book unique travel experiences worldwide; \nDeliver excellent customer service by responding promptly and accurately to travel inquiries, booking requests, changes, cancellations, and managing all necessary tasks via phone, email, or chat; \nContribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;\nWork in assigned shifts covering 24/7 operations, with your schedule provided in advance so you can plan accordingly; \nBegin your role onNovember 16th\nTo be successful in this role, the following is needed:\nExcellent command of German (B2/C1) and strong English communication skills; \nOutstanding communication skills - you’re empathetic, patient, and clear; \nComfortable using computers and technology to connect with customers worldwide; \nFlexibility to work in rotating shifts - our service runs 24/7 to meet travelers’ needs; \nA positive attitude and sincere dedication to making travel easier and more enjoyable for others.\nIn order to work from home, you will need to have:\nStable internet connection of at least 10 Mbps or higher.\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.","description_format":"text","description_chars":3098,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"Croatia","iso":"HR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-29T11:54:21Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.896,"p_room":0.9,"age_days":5,"expected_fill_days":13,"reasons":["conf:0","velocity","win:mid","comp:brand,attention"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/transcom-german-speaking-customer-service-representative-mf","json_url":"https://alion.io/job/transcom-german-speaking-customer-service-representative-mf.json","meta":{"generated_at":"2026-11-04T06:44:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-german-speaking-customer-service-representative-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-german-speaking-customer-service-representative-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-german-speaking-customer-service-representative-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-german-speaking-customer-service-representative-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-german-speaking-customer-service-representative-mf"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3452571}},{"tool":"search_jobs","arguments":{"company":"transcom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3452571},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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