Human Resources Generalist

Description

Are you a hands-on HR professional who thrives in a fast-paced, dynamic environment? We are looking for an empathetic, highly organized HR Generalist to serve as the primary day-to-day HR resource for our frontline employees and operational leaders at our Greenville, SC call center.

In this high-volume environment, you won't just be pushing paper-you will be a trusted advisor, a problem-solver, and a culture champion. If you lead with a customer-service mindset, excel at managing multiple priorities with urgency, and know how to balance employee advocacy with business needs, we want you on our team.

What’s in it for YOU!

• Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program
• Invest in your future: 401(k) investment options with employer match, plus paid vacation time
• Great Work Environment: Work onsite at our comfortable, climate-controlled Greenville office with a free gym for employees
• Set Schedule: Sunday - Thursday from 11:00am - 8:00pm ET

Join our Transcom family as an HR Generalist!

As an HR Generalist, you will support the entire employee lifecycle and deliver exceptional HR service across assigned business units. Your core focus areas will include:

• HR Service Delivery: Act as the go-to resource for employee and manager questions regarding policies, attendance, benefits, payroll, leave administration, and workplace concerns. Help ensure HR support and communications are accessible to employees working evening, overnight, weekend, and other nontraditional schedules.
• Employee Relations & Performance Management: Guide leaders through routine employee relations matters, conflict resolution, coaching, and performance improvement plans. Conduct objective workplace investigations. Identify recurring concerns or emerging trends and escalate them to the HR Business Partner or appropriate HR leader.
• Policy and Process Administration: Maintain working knowledge of company HR policies, standard operating procedures, escalation protocols, and employee lifecycle processes. Provide employees and leaders with accurate guidance regarding established policies and procedures.
• New Hire Orientation & Lifecycle Support: Deliver the HR portion of New Hire Orientation and support everything from 30-60-90-day integration activities for new hires, newly promoted leaders, transfers, and offboarding. Help ensure employees receive clear and timely information throughout key employment events.
• Attendance, Leave, and Accommodation Support: Provide guidance and support for attendance expectations, leave processes, and workplace accommodations. Track required documentation, approvals, return-to-work information, and follow-up actions.
• Culture & Engagement: Champion employee wellbeing, facilitate focus groups and listening sessions, and support action plans aimed at improving retention, attendance, and team morale. Support efforts to identify themes affecting new-hire and early-tenure retention, including employee feedback related to onboarding, training, scheduling, leadership support, and job expectations.
• Compliance & Case Management: Maintain accurate, confidential records in our HR case-management systems, ensuring consistent application of company policies and legal compliance.
• Payroll, Benefits, and Compensation Support: Support compensation, promotion, transfer, shift-differential, and incentive-related processes as assigned. Escalate potential pay discrepancies, benefit issues, or policy concerns to the appropriate subject-matter expert.
• Operational & Workforce Support: Maintain awareness of the operational environment, including client programs, employee schedules, business hours, staffing challenges, and workforce needs. Help ensure HR support is accessible across shifts, teams, locations, and work arrangements.

Who You Are

• Customer-Service Obsessed: You take ownership, communicate clearly, manage expectations, and always close the loop.
• Composed & Professional: You remain calm, dignified, and respectful during difficult or emotionally charged interactions.
• Adaptable: You pivot seamlessly to respond to changing client needs, workforce fluctuations, and shifting business priorities.
• Detail-Oriented: You can manage a high volume of work and time-sensitive matters without letting documentation or follow-through slip.
• A Trusted Partner: You handle highly sensitive information with absolute integrity, fairness, and discretion.

Qualifications & Experience

Must-Haves:

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field (or equivalent relevant experience).
• 3+ years of progressive Human Resources experience (HR Generalist, Coordinator, Employee Relations, or HR Ops).
• Solid working knowledge of employee relations, performance management, policy administration, and HR documentation.
• Proficiency with Microsoft Office / Google Workspace and standard HR Information Systems.
• Able to successfully pass a criminal background check

Nice-to-Haves:

• Experience in a BPO, contact center, retail, hospitality, or manufacturing environment.
• Familiarity with platforms like Workday, ServiceNow, Zendesk, Kronos, or UKG.
• Professional HR certification (PHR, SHRM-CP, or equivalent).
• Bilingual or multilingual capabilities.

Location Requirements

• Must live within reasonable driving distance of our office located in the Greenville, South Carolina area. This role is located at: 650 Executive Center Dr. Greenville, SC 29615.
• Flexibility: As we operate in a multi-shift environment, periodic availability outside of standard business hours (including evenings, weekends, or holidays) may be required to support our diverse workforce.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!