{"id":2546807,"url":"https://alion.io/job/transcom-it-sd-engineer","title":"IT SD engineer","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5008},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:03:28Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T04:11:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nTranscom is a global community of customer experience experts - nimble, driven, and committed to the brands we serve. Join us as an On-Site IT Service Delivery Engineer (ITSDE), where you will maintain the proper functioning of desktop and local telephony infrastructure to ensure system reliability and seamless support across our site. Ready to make an impact? Apply now and let’s start something brilliant!\nJoin Transcom as an On-Site IT Service Delivery Engineer (ITSDE)!\nBe on the front line of technical excellence for our team and deliver impactful work on a company level. In this role, you will:\nProvide administration, maintenance, and deployment of IT hardware, software, desktops, servers, and telephony infrastructure in conjunction with the central IT Service Delivery team;\nDeliver user support, incident resolution, and file recovery via ServiceNow while ensuring compliance with security standards, policies, and configuration documentation;\nCollaborate with cluster IT management, central IT Service Delivery, and IT Governance to oversee local infrastructure, asset inventories, and standard network services;\nProvide additional support for site- or country-specific applications and offer on-site assistance for centrally managed network devices, servers, and local data centers;\nCoordinate with contractors, technology partners, and IT Procurement for quotes, licenses, and warranty support while ensuring effective first-line and corporate IT service delivery.\nWhat's in it for YOU!International and inclusive environment that makes you feel supported, encouraged, and welcome from day one;\nContinuous development through our internal learning platforms and external training;\nEndless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;\nModern and comfortable office and relaxing spaces to take a break;\nFlexible work schedule and life-work balance.\n To be successful in this role, the following is needed:Minimum studies: Diploma or advanced vocational training in Information Technology (University degree in IT is an advantage);\nSpecific training and/or work experience in Networks and Communications is an asset;\nPrevious experience: Minimum of two years' experience in a similar post (experience in the Contact Center sector is an advantage);\nHands-on experience in administration and maintenance of IT infrastructure (workstations, laptops, servers, cabling, racking, backup/recovery, and HW/SW installation);\nStrong understanding of data network technologies, digital/IP telephony, operating systems (MS Windows), standard services (DHCP, DNS, WINS), and databases;\nProficiency in IT tools including Office package/GSuite, email communication, and Service Desk / Incident Management tools like ServiceNow;\nHigh-level proficiency with periphery devices and components.\nLife at Transcom\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom, taking their potential and turning it into skills for the future. We value working hard, being a team player, and supporting others. You’re included, just as you are, from day one. 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