{"id":2396979,"url":"https://alion.io/job/transcom-operations-manager-onsite-greenville-sc","title":"Operations Manager - Onsite Greenville, SC","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":140000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":210},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T22:39:12Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T23:52:35Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nDo you love leading a team to greatness?\nDo you strive to work with people that love to improve their performance to be better every day?\nWe are looking for a forward-thinking Call Center Operations Manager to lead and optimize support operations for a rapidly evolving AI-driven client. This role is ideal for someone who thrives in dynamic environments and is excited about shaping how human and AI work together to deliver exceptional service.\nWhat’s in it for YOU!\nHealth benefits for you and your family, including medical, dental, vision\n401(k) investment options with employer match opportunities\nPaid Vacation Time\nGreat work/life balance\nJoin our Transcom family as an Operations Manager!\nThe Operations Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery, and client interaction. Reporting directly to the Contact Center Manager, the Operations Manager achieves his/her targets with the assistance of all Transcom support functions. The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.\nWhat we are looking for:\nWe’ve got an exciting career opportunity for you, if you can:\nDeliver accurate data to produce the forecast.\n\nDevelop realistic budgets.\n\nEnsure consistent financial follow-up.\n\nTake ownership of Team Leader development by offering support and defining Team Leader training needs.\nSet and follow up on quality and quantity targets for the allocated Clients/projects.\n\nPromote teamwork.\n\nEnsure that employee satisfaction is high and attrition is low within the allocated production unit.\n\nDevelop and maintain effective performance management.\n\nLead by example.\n\nProactively respond to variances in targets and service levels.\n\nEnsure that revenue streams cover committed costs wherever possible.\n\nEnsure regular and proactive contact and interaction with clients\n\nEnsure client satisfaction through continuous business improvements.\n\nSeek to increase client revenue and develop a partnership.\n\nStrategic alliance with client’s marketing strategy, knowledge ability of clients’ culture, legislation regulations, and market trends.\n\nProactively promote the Transcom objectives.\n\nEnsure that Transcom standard procedures are implemented and complied with at all times within his/her business area.\n\nCreate an open and energetic culture within his/her business unit. Ensure that objectives are set for every member of his/her business area and production unit in line with Transcom and business objectives.\n\nEnsure a high level of morale and a sense of loyalty to Transcom in each individual.\n\nProvide feedback to Corporate Governance on ideas for improving standards and processes.\n\nReview procedures and implement improvements.\n\nImplement Transcom standard practices.\n\nEnsure that demand forecasting is as accurate as possible and that resources deployed match demand effectively.\n\nPromote synergistic teamwork with the Business Support Team ensuring that all data is accurate and completed on time.\n\nAttend internal meetings with other staff of the contact center.\nDirectly responsible for all communication with Team Leaders.\n\nPursue communication with Clients that have been allocated to the Operations Manager’s responsibility.\n\nTo be successful in this role, you must have the following skills/abilities:\nHave a proven and successful track record of effective leadership with Commercial and/or Operational responsibility in the Customer Relationship Management industry or a closely related industry.\nHave Client Relations and/or Sales contact experience.\nHave a good understanding of Customer Relationship Management best practice and markets.\nManage your time effectively and be focused on setting clear objectives and priorities.\nHave experience with P&L management and associated financial practices.\nHave worked in a performance driven environment.\nExperience leading in a virtual environment, preferred.\nExcellent verbal and written English communication skills.\nRequirements\nThe following items are mandatory pre-employment requirements and/or skills/experience that are required to be successful in this role.\nAt least 18 years or older\nBachelor’s degree from accredited college/universityand/or 3 years of professional experience.\nAble to successfully pass a criminal background check\nAbility to work a second shift schedule\nLocation Requirements\nMust live within reasonable driving distance of our office located in the Greenville, South Carolina area.\nThis role is located at: 650 Executive Center Dr. Greenville, SC 29615\nWhat Life at Transcom is like!\nTranscom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.\nRight now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are the voice of our clients. We are Transcom.\nWe are passionate about people and look forward to meeting you!","description_format":"text","description_chars":6005,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-12T22:39:12Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.634,"p_room":0.45,"age_days":6,"expected_fill_days":4,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/transcom-operations-manager-onsite-greenville-sc","json_url":"https://alion.io/job/transcom-operations-manager-onsite-greenville-sc.json","meta":{"generated_at":"2026-10-20T01:32:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-operations-manager-onsite-greenville-sc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-operations-manager-onsite-greenville-sc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-operations-manager-onsite-greenville-sc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-operations-manager-onsite-greenville-sc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-operations-manager-onsite-greenville-sc"}]}