{"id":2306403,"url":"https://alion.io/job/transcom-operations-manager-xh-bacolod-philippines","title":"Operations Manager (XH) - Bacolod, Philippines","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bacolod, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1998},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T23:04:03Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-22T23:09:00Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Description\nTranscom is looking for talented individuals like you to join our awesome team! Be the next Operations Manager for our Transcom Bacolod site.\nJoin our Transcom Family as an Operations Manager!\nResponsibilities:\nThe Operations Manager achieves his/her targets with the assistance of all Transcom support functions.\n\nThe primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.\n\nThe position requires effective leadership and business execution for the following key focus\n\nPeople\nDefine needs for Team Leader recruitment in conjunction with HR.\n\nBe in charge of Team Leader development and support, and define Team Leader training needs.\n\nSet and follow up on quality and quantity targets for the allocated Clients/projects.\n\nPromote teamwork.\n\nEnsure that employee satisfaction is high and attrition is low within the allocate production unit.\n\nDevelop and maintain effective performance management.\n\nLead by example.\n\nBusiness\nHave a deep understanding of the price structure and the profitability goals of TWW.\n\nEnsure that price structures are communicated and understood by every member of his/her business unit.\n\nProactively respond to variances in targets and service levels.\n\nPrepare and/or support preparation for commercial negotiations.\n\nEnsure that profitability is calculated accurately prior to agreement and all costs (including capital investments) are accounted for.\n\nPlan and implement expansions to current business.\n\nPlan for and implement new businesses.\n\nDrive negotiaions toward agreement ensuring TWW risks and profit objectives are covered at all times.\n\nEnsure that revenue streams cover committed costs wherever possible.\n\nEnsure regular and proactive contact and interaction with clients\n\nEnsure clients satisfaction through continuous business improvements.\n\nSeek to increase client revenue and develop a partnership.\n\nStrategic alliance with client’s marketing strategy, knowledge ability of clients’ culture, legislation regulations, and market trends.\n\nProcess & Integrity\nContinuously review procedures and implement improvements.\n\nImplement TWW standard practices.\n\nEnsure that demand forecasting is as accurate as possible and that resources deployed is match demand effectively.\n\nPromote synergistic teamwork with the Business Support Team ensuring that all data is accurate and completed on time.\n\nCommunication\nAttend internal meetings with other staff of the contact center.\n\nDirectly responsible for all communication with and support of Team Leaders.\n\nPursue communication with Clients that have been allocated to the Business Manager’s responsibility areas. Additional responsibilities may be added as the needs of the business change and expand.\n\nWhat we are looking for:\nTo be successful in this role you must…\nCandidate must possess at least a Bachelor's/College Degree, any field.\n\nGood verbal and written communication skills, can work well with a team\n\nAt least 2 year(s) of working experience in the related field is required for this position.\n\nApplicants must be willing to work onsite.\n\nPreferably Assistant Manager / Managers specializing in Customer Service or equivalent.\n\nMust have Telco and Sales Background\n\nWhat's in it for YOU!\nDriven by our \"Malasakit\" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!\nDay 1 HMO\n\nMeal & Transportation Allowance*\n\nRice Subsidy*\n\nClothing Allowance*\n\n24/7 Teleconsult\n\nFree Psychologist Consultation\n\nIn-house & Online Pharmacy\n\nScholarship Program\n\nRetirement Fund\n\nFree Meal & Medicine (through Transcom’s Tap Card Rewards)\n\nLoyalty Incentives\n\nAccidental & Life Insurance\n\nFree Shuttle Service\n\n*Note: Applicable to Level 1 & 2 positions only.\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are highly driven by our \"Malasakit\" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.","description_format":"text","description_chars":4831,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-11T23:04:03Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.35,"age_days":10,"expected_fill_days":4,"reasons":["conf:2","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/transcom-operations-manager-xh-bacolod-philippines","json_url":"https://alion.io/job/transcom-operations-manager-xh-bacolod-philippines.json","meta":{"generated_at":"2026-10-22T23:16:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8918,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-operations-manager-xh-bacolod-philippines"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-operations-manager-xh-bacolod-philippines"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-operations-manager-xh-bacolod-philippines"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-operations-manager-xh-bacolod-philippines\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-operations-manager-xh-bacolod-philippines"}]}