{"id":2306422,"url":"https://alion.io/job/transcom-senior-operations-manager-manila-philippines","title":"Senior Operations Manager - Manila, Philippines","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-11T23:04:03Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-28T19:00:16Z","board_verified":false,"closed_at":"2026-10-28T19:00:16Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Description\nTranscom is looking for talented individuals like you to join our awesome team! Be the next Sr. Operations Manager for our Transcom Ayala 30th site.\nJoin our Transcom Family as a Sr. Operations Manager!\nThe Senior Operations Manager will lead a team of Managers by providing them with direction, support and career development. They will demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, and improve the performance of clients and teams. The Sr. Operations manager will improve team member satisfaction by creating an environment consistent with Transcom’s Core Values, resulting in retention of leaders and team members. The Senior Operations Manager will oversee the operations of assigned clients and/or teams in accordance with Transcom’s Core Values by providing outstanding service to both internal and external customers. This position is responsible for understanding and complying with operational contractual requirements of Transcom’s clients. Position responsibilities include coaching and development of Managers and teams to meet and exceed established call center goals, ensuring adherence to established business processes and policies, and creating a positive and fun working environment.\nEssential Duties & Responsibilities:\nProvides leadership, direction, support and career development to managers and their teams in a manner consistent with Transcom’s Core Values and business objectives.\n\nEnsures Managers support their teams by training, motivating and coaching their leaders on the essential skills to ensure that each team member has the tools they need to succeed at their job.\n\nCollaborates with and follows directives of the Director.\n\nContinually seeks opportunities to improve operations, including people, processes, and technologies.\n\nEnsures that team member, client, and customer expectations are met and exceeded.\n\nWorks with the Quality department and Operations Managers to ensure consistency in call evaluations and that quality objectives are achieved.\n\nAdditional Specific Duties & Responsibilities:\nCollaborates and cooperates with other functional areas including;\n\nHuman Resources, Training, Workforce, Communications,\n\nCustomer and Employee Experience, and Client Services.\n\nFosters a cooperative team environment within the management team and site.\n\nAppropriately prioritizes site, team, and individual goals to effectively achieve business objectives.\n\nActively seeks input from the team to understand successes and opportunities and leverage of input to make improvements.\n\nHelps to develop, define and execute a culture that leverages rewards and recognition.\n\nCollaborates with Workforce Management to implement their recommendations for improving operational efficiencies.\n\nCollaborates with Human Resources, Managers and Coaches to create and maintain a healthy culture of everyday leadership.\n\nWorks with Human Resources and leadership teams to ensure all policies and procedures are consistently and fairly applied.\n\nAssists Director with strategic site planning.\n\nRepresents Transcom in client interactions including supporting and facilitating client requested changes and representing customer experience feedback.\n\nWhat we are looking for:\nTo be successful in this role you must have…\nEducational Background:\nUniversity degree or equivalent higher qualification\n\n(Job Specifications (Qualifications, Skills and Experience)\nResults-driven Operations Executive with over 20 years of leadership experience in the Business Process Outsourcing (BPO) and Customer Experience Management industries. Proven track record of leading large-scale operations, driving operational excellence, improving profitability, and delivering exceptional client satisfaction across global organizations.\n\nExtensive expertise in Operations Management, Business Excellence, COPC Standards, Process Improvement, Client Relationship Management, Workforce Optimization, and Organizational Development. Successfully managed programs with headcounts exceeding 600 employees while leading high-performing teams across the Philippines, China, and Japan for COPC compliance.\n\nRecognized for building customer-centric and employee-focused cultures that consistently achieve operational targets, increase engagement, improve customer experience, and strengthen business performance.\n\nSkills Requirements:\nCan manage his/her time effectively and be focused on setting clear objectives and priorities.\n\nExcellent communication skills\n\nWhat's in it for YOU!\nDriven by our \"Malasakit\" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!\nDay 1 HMO\n\n24/7 Teleconsult\n\nFree Psychologist Consultation\n\nIn-house & Online Pharmacy\n\nScholarship Program\n\nRetirement Fund\n\nFree Meal & Medicine (through Transcom’s Tap Card Rewards)\n\nLoyalty Incentives\n\nAccidental & Life Insurance\n\nFree Shuttle Service\n\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are highly driven by our \"Malasakit\" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us","description_format":"text","description_chars":5981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":20,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-11T23:04:03Z"},{"event":"close","at":"2026-10-28T19:00:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/transcom-senior-operations-manager-manila-philippines","json_url":"https://alion.io/job/transcom-senior-operations-manager-manila-philippines.json","meta":{"generated_at":"2026-10-29T09:33:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14436,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-senior-operations-manager-manila-philippines"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-senior-operations-manager-manila-philippines"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-senior-operations-manager-manila-philippines"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-senior-operations-manager-manila-philippines\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-senior-operations-manager-manila-philippines"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2306422}},{"tool":"search_jobs","arguments":{"company":"transcom.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2306422},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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