{"id":2306430,"url":"https://alion.io/job/transcom-team-leader-german-market","title":"Team Leader - German Market","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":62000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T23:04:03Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-19T12:09:22Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nWe’re CX fanatics, passionate about supporting people who deliver the best experiences. That’s why top global brands count on us. Now, we’re looking for a Team Leader with a strong background in customer service to join our dynamic operation for the German market. Ready to make an impact?\nApply now and let’s start something brilliant!\nWhat’s in it for YOU!\nInternational and inclusive environment, that makes you feel supported, encouraged, and welcome from day one\nFull-time 40 hour permanent contract\nLanguage bonus for German campaign performance\nThe chance to grow within an international company with CX-driven culture\nJoin Transcom as a Team Leader!\nBe on the front line of support for clients and deliver impactful work on a company level. In this role you will:\nProvide precise information to generate the earnings and growth forecast\nNotify, guarantee and monitor the operating targets assigned to each of the agents forming the team\nAct in line with the guidelines set by the Company giving an example to the remaining employees\nRespond proactively to the variations established on a service level, with smooth communication to the team to achieve adequate adaptation\nMeet and exceed targets set by each service, review and assess the performance reports and promoting specific measures to attain such targets\nPrepare reports on the evolution of your team’s performance in relation to results and the service quality offered\nAdvise the team on their on-going professional development, motivate and lead the work team\nTo be successful in this role, the following is needed:\nC1 or native written and spoken proficiency in German\nStrong verbal and written communication and interpersonal skills, such as empathy and listening\nAbility to quickly absorb information, adapt and respond to change\nPositive attitude and willingness to provide brilliant customer experience\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future.\nGetting recognized for working hard, being a team player and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom.\nHere we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.","description_format":"text","description_chars":2473,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-11T23:04:03Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.632,"p_room":0.45,"age_days":7,"expected_fill_days":4,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/transcom-team-leader-german-market","json_url":"https://alion.io/job/transcom-team-leader-german-market.json","meta":{"generated_at":"2026-10-19T14:49:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10860,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-team-leader-german-market"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-team-leader-german-market"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-team-leader-german-market"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-team-leader-german-market\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-team-leader-german-market"}]}