{"id":2306434,"url":"https://alion.io/job/transcom-technical-and-customer-experience-advisor-work-from-home-us","title":"Technical and Customer Experience Advisor - Work From Home - US","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T23:04:03Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-22T19:07:42Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nDo you love exploring the ways technology helps you do all your favorite things?\nDo you love helping people and sharing your knowledge?\nDo you want to grow your career with a company that rewards your hard work?\nDo you want to improve your work / life balance and work from the comfort of your home?\nWhat's in it for YOU!\n$17.31 USD Starting Pay\nPlus performance-based incentives each month, earning potential\nPay increases with continuous learning and advancement to new tiers of support\nPay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards\nHealth Benefits for you and your family, including: medical, dental, vision\n401(k) Investment options with employer match opportunities\nPaid Vacation Time\nComputer Equipment Provided\n100% REMOTE - Work-at-Home, including training\nGreat Work/Life Balance while developing your career\nPosition as a Transcom employee (not an independent contractor)\nAbility to develop your skills and grow your career\nAn opportunity to work for a company passionate about people \nJoin our Transcom Family as a Technical and Customer Experience Advisor!\nYou’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.\nListen below to hear a sample of the types of calls you'll handle when you join our amazing team!\nCall Sample 1: https://dreambroker.com/channel/63uahzra/o30vts80\nCall Sample 2: https://dreambroker.com/channel/63uahzra/3blz915a\nCall Sample 3: https://dreambroker.com/channel/x6ojqbah/epzdpz7d\nCall Sample 4: https://dreambroker.com/channel/ysuhmltn/h08g77lv\nWhat we are looking for:\nWe’ve got an exciting career opportunity for you, if you can:\nEffortlessly engage with callers, actively listen, analyze, and isolate tech issues\nComfortably navigate multiple applications to research solutions\nMultitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness\nCalmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness\nWork independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.\nWork in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.\nWork at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment\nRequirements\nThe following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.\nAt least 18 years or older\nHigh School Diploma, or equivalent\nAble to successfully pass a criminal background check\nAble to work a full-time work week of 32-40 hours, with overtime opportunities as needed\nAble to maintain 100% strict adherence to the assigned schedule\nAble to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)\nAble to work full-time hours, with reliable attendance, as outlined in the assigned schedule\nStrong computer knowledge, including ability to accurately type at least 30 wpm\nExcellent English written and verbal communication skills\nCourteous and friendly with high level of professionalism\nWillingness to follow procedures and adhere to policies\nAble to communicate information and ideas so others will understand and able to exchange accurate information in these situations\nAble to multitask applications while talking to customers on the phone\nAble to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls\nAble to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while you do it\nHighly adept at working with a high frequency of conflict situations, as well as upset customers\nAbility to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.\nAble to use your hands to handle, control, or feel objects, tools, or controls\nExperience reviewing financial transactions and assisting customers that need help enrolling in or canceling a service, or disputing a charge, preferred\nExperience in a technical support role or troubleshooting technical issues, preferred\nPrevious call center and/or work from home experience, preferred\nLocation Requirements\nMust live and work in one of the following states:\nAL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, NM, OH, OK, *SC, SD, TN, TX, UT, VA, WI, WV\n*We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.\nWork at Home Requirements:\nTranscom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings. \nYou must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.\nYour home office must be a private room with a door and cannot be a shared office space.\nYour monitor cannot face a window, if the office is on a ground floor.\nYour home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. \n(Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)\nYour hardwired internet connection must meet the minimum speed requirements: \nMinimum download speed 20 Mbps\nMinimum upload speed 3 Mbps\nPing less than 100 ms or less\nAlthough the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.\nWhat Life at Transcom is like!\nTranscom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.\nRight now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are the voice of our clients. We are Transcom.\nWe are passionate about people and look forward to meeting you!\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":8264,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-11T23:04:03Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.472,"p_room":0.35,"age_days":10,"expected_fill_days":4,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/transcom-technical-and-customer-experience-advisor-work-from-home-us","json_url":"https://alion.io/job/transcom-technical-and-customer-experience-advisor-work-from-home-us.json","meta":{"generated_at":"2026-10-22T22:05:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-technical-and-customer-experience-advisor-work-from-home-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-technical-and-customer-experience-advisor-work-from-home-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-technical-and-customer-experience-advisor-work-from-home-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-technical-and-customer-experience-advisor-work-from-home-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-technical-and-customer-experience-advisor-work-from-home-us"}]}