{"id":2306437,"url":"https://alion.io/job/transcom-technical-support-expert-iberian-market","title":"Technical Support Expert - Iberian market","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T23:04:03Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-14T00:16:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nTranscom is a global community of customer experience experts. All nimble, curious, driven, longlife learners, and committed to the world’s best loved brands. We are seeking a highly motivated and tech-savvy individual to join the Tech Support team for Samsung.\nWe are looking for a Trilingual Technical Support & User Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join us!\nWhat’s in it for YOU!\nInternational and inclusive environment that makes you feel supported, encouraged and welcome from day one. \nCutting edge technology: be at the forefront of technology, working with the latest tech products and innovations\nEndless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists\nFull support with the whole relocation process and settling in\nJoin us as a Technical Support & User Enablement Expert for the Iberian market!\nBe on the front line of support for clients and deliver impactful work on a company level. In this role, you will:\nEnsure the user the most out of their tech products while using the finest cutting edge technology tools to assist you in your daily work\nUtilize your in-depth knowledge of the technology products to diagnose and resolve complex problems\nAdvocate for our customers’ needs and provide outstanding service\nTo be successful in this role, the following is needed:\nNative or fluent in Portuguese and Spanish\nIntermediate English proficiency (B2+) written and oral\nExperience in trouble shooting hardware and software on various electronic devices\nStrong understanding of mobile operating systems (Android & IOS) + common software\nAnalytical mindset to diagnose & troubleshoot technical issues\nPositivity and ability to manage stressful situations\nActive listener and strong interpersonal skills to build rapport with costumes\nResourcefulness to find creative solutions and workarounds\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.\nYou’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.","description_format":"text","description_chars":2602,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-11T23:04:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/transcom-technical-support-expert-iberian-market","json_url":"https://alion.io/job/transcom-technical-support-expert-iberian-market.json","meta":{"generated_at":"2026-10-14T01:10:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1812,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-technical-support-expert-iberian-market"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-technical-support-expert-iberian-market"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-technical-support-expert-iberian-market"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-technical-support-expert-iberian-market\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-technical-support-expert-iberian-market"}]}