{"id":2306454,"url":"https://alion.io/job/transcom-trainer-bacolod-philippines-pooling","title":"Trainer - Bacolod, Philippines (Pooling)","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bacolod, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2233},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-11T23:06:43Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T13:35:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nTranscom is looking for talented individuals like you to join our awesome team! Be the next Trainer for our Transcom Bacolod site.\nJoin our Transcom Family as a Trainer!\nThe Trainer will be responsible for equipping new hires and tenured employees with the skills, knowledge, and compliance standards required to deliver an exceptional customer experience in a highly regulated industry.\nKey Responsibilities\n- Facilitate new hire training programs focused on product knowledge, customer service skills, financial regulations, and system navigation.\n- Deliver upskilling, cross-training, and refresher sessions to ensure agents stay aligned with evolving FinTech policies and processes.\n- Assess learner progress through tests, role-plays, and live monitoring, providing coaching and feedback to ensure readiness.\n- Collaborate with Operations, Quality, and Client teams to identify performance gaps and develop targeted training interventions.\n- Create and update training materials, knowledge bases, and job aids in alignment with client requirements and regulatory changes.\n- Track, document, and report on training effectiveness using metrics and feedback analysis.\n- Promote a learning culture by engaging and motivating employees through interactive and practical learning methods.\nWhat we are looking for:\nTo be successful in this role you must…\n- Bachelor’s degree in Education, Business, or related field (preferred)\n- Minimum 2-3 years of training experience in the BPO industry\n- Strong understanding of financial compliance, data privacy, and security standards\n- Excellent facilitation, presentation, and communication skills\n- Ability to adapt training methods to different learning styles and skill levels\n- Proficiency in MS Office and Learning Management Systems (LMS)\n- Strong interpersonal and motivational skills with the ability to engage diverse groups.\nWhat's in it for YOU!\nDriven by our \"Malasakit\" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!\nDay 1 HMO\nMeal & Transportation Allowance\nRice Subsidy\nClothing Allowance\n24/7 Teleconsult\nFree Psychologist Consultation\nIn-house & Online Pharmacy\nScholarship Program\nRetirement Fund\nFree Meal & Medicine (through Transcom’s Tap Card Rewards)\nLoyalty Incentives\nAccidental & Life Insurance\nFree Shuttle Service\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are highly driven by our \"Malasakit\" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. 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