{"id":2306455,"url":"https://alion.io/job/transcom-training-manager-bacolod-philippines","title":"Training Manager - Bacolod, Philippines","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bacolod, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T23:06:43Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T06:09:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nTranscom is looking for talented individuals like you to join our awesome team! Be the next Training Manager for our TranscomBacolodsite.\nJoin our Transcom Family as a Training Manager!\nThe Training Manager is responsible for the development and delivery of Training to a specific campaign within Transcom business unit. The primary objective is to manage the direct and indirect provision of soft and hard skills to the Contact Centre as well as ensuring quality levels meet or exceed client and company expectations.\nThe Training Manager is responsible for the creation, development, and the enhancement of the training programs delivered by the various contact centres. He / She has a support function toward the Operations.\nAs a People Manager, the role entails providing the Master Trainers and Trainers with the appropriate training programs and development plans to support the identified internal, external and client needs.\nEssential Duties & Responsibilities:\nCommunication:\nRepresents as Client escalation point of contact for all Training Issues.\nAs a point of escalation, he/she provides support on training, implementation and usage of tools, procedure, any material, templates , systems and may have to act as a consultant on ad hoc issue on how to fix them.\nPartners with Operations, and other support leaders for actions on New Hire, Cross-Skill, and Up-Skill Classes; Proactively communicates (recommendations or foreseen business challenges, provides/ shares training strategies during meetings,. 1:1s or campaign discussions.\nManages Client Projects i.e. KM, Learning Technologies, Innovations, or Process Implementation. (applicable to the Training Manager that also handles Knowledge Management and Process Improvement Teams).\nPeople Management:\nCreates and implements development training for Master Trainers and Trainers (Full Time, Back Up).\nProvides 1on1 Coaching to direct staff for continuous performance improvement.\nAccountable for managing Master Trainers and Trainers, setting training direction for the LOB, and deploying resources.\nConducts Trainer Evaluation through Class Observation.\nGathers feedback from New Hire Trainees through focus-group discussions and Training Survey.\nMonitors productivity of project teams.\nMaintains a good working relationship with the members of the campaign supported.\nTraining Expertise & Problem Solving Skills:\nEvaluates the effectiveness of the training, its adherence to the client’s needs and expectations through Training Needs Analysis and Training Evaluation.\nAdjusts the training material and develops new tools in order to reach the defined quality levels.\nMonitors LOB/Campaign Performance and adjusts Training needs based on the opportunities and learning curves of Trainees.\nEquipped to deliver training from time to time; thoroughly assesses the business problems to ensure actions are aligned and that it will generate an ROI.\nWorks closely with the Campaign and other support leaders order to establish annual and multi annual training programs, and to define the training strategy for continuous campaign performance improvement.\nProcess:\nEnsures documentation and follow through of Training Processes applied for Transcom and the Client.\nAligns New Hire and Cross-Skill Training with the Client for the delivery of product training.\nCompletes all New Hire performance Trackers that are readily available for Client Process Audit.\nPartners with Recruitment and HR for adherence to Hiring Needs and Requirements submission.\nAdditional Specific Duties & Responsibilities:\nAttending Campaign Leadership Meeting for strategic and tactical action planning.\nCreates and implements actions and activities for Cultural Immersion to support campaign employees to better understand the Client Culture.\nParticipates in the creation of people development for Agents and Support Employees\nParticipates in company-wide activities related to Training to align processes and share best practices across the Training and Quality Department.\nWhat we are looking for:\nTo be successful in this role you must have:\nHold a university degree or equivalent in training or human resources\nHave a proven and successful track record of effective training experience and/or having worked in an environment driven by client satisfaction.\nHave worked in an operations department.\nHave worked in a performance-driven environment before, where communication, leadership skills are the main drivers to reach defined targets.\nHave worked under high and continuous competitive pressure\nHave worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes around client satisfaction, in order to analyse it and drawn the appropriate recommendations to adjust training materials and other related action plans.\nManage your time effectively and be focused on setting clear objectives and priorities.\nWhat's in it for YOU!\nDriven by our \"Malasakit\" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!\nDay 1 HMO\n\nMeal & Transportation Allowance\n\nRice Subsidy\n\nClothing Allowance\n\n24/7 Teleconsult\n\nFree Psychologist Consultation\n\nIn-house & Online Pharmacy\n\nScholarship Program\n\nRetirement Fund\n\nFree Meal & Medicine (through Transcom’s Tap Card Rewards)\n\nLoyalty Incentives\n\nAccidental & Life Insurance\n\nFree Shuttle Service\n\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are highly driven by our \"Malasakit\" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.","description_format":"text","description_chars":6416,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-11T23:06:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-12T06:12:35Z"},"pay":null,"html_url":"https://alion.io/job/transcom-training-manager-bacolod-philippines","json_url":"https://alion.io/job/transcom-training-manager-bacolod-philippines.json","meta":{"generated_at":"2026-10-12T06:12:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9953,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-training-manager-bacolod-philippines"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-training-manager-bacolod-philippines"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-training-manager-bacolod-philippines"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-training-manager-bacolod-philippines\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-training-manager-bacolod-philippines"}]}