{"id":2893198,"url":"https://alion.io/job/transcom-workforce-manager-manila-philippines-2","title":"Workforce Manager - Manila, Philippines","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":25000,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T03:33:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T04:36:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nTranscom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager (Capacity Planning) for our Transcom Pasigsite.\nJoin our Transcom Family as a Workforce Manager (Capacity Planning!\nThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning and real time/reporting/analytics. This leader is responsible for the attainment of all service level and efficiency goals, building relationships with external client/s and cross-functional business teams not limited to internal Workforce Management, Operations, Training, Recruitment and IT; providing clear reporting and communication to a diverse team.\nPRIMARY DUTIES AND RESPONSIBILITIES:\n Looks after forecast and creates if necessary\n\nEnsure programs are right staffed, efficiently scheduled and service levels are met while maintaining profitability\n\nMake recruitment recommendations and identify opportunities and benefits offered through skills based routing, demonstrating the benefit of proposed changes through testing scenarios, capacity and sensitivity analysis\n\nResponsible for monitoring recruitment and actual headcount to make advanced plans for required changes to optimize delivery of resource and skills, identifying when new groups and team managers are required\n\nAware of and record business, resource and seasonal changes, making appropriate resource plans for expected changes in profile and workloads, reporting on expected and experienced results.\n\nMonitors all LOB’s performance and provide trends and analysis\n\nMaintains the seat capacity requirement and campaign seat allocations for all handled sites\n\nConstantly monitor and review effective shift patterns to match business requirements\n\nAct as point of contact for clients, client services and operations management for all matters involving WFM capacity planning\n\nMaintains processes that ensure customer disclosure of issues that directly impact services.\n\nDeliver effective and accurate reports detailing key performance indicators and commentary relating to workforce and shift performance, identifying the proposed and actual shift efficiency factors and clearly stating all assumptions applied\n\n What we are looking for:\nTo be successful in this role you must…\nEducational Background:\nCollege graduate of a business or technical course and from a reputable institution.\nWork Experience:\nMinimum of 5 years of Workforce Management experience in Contact Center environment.\nWith at least 3 years of managing group/s of Workforce Analysts and/or Leaders providing end to end services to multiple campaigns, or combined agent headcount of more than 6,000.\nSolid experience in supporting inbound contact center/s, and preferably with hands on experience supporting a work-at-home operations set up.\nSkills Requirements:\nMastery of Workforce Management Mathematics.\nExpert user of WFM applications not limited to Aspect eWFM, Verint, iEX, etc.\nAble to clearly articulate performance results to internal and external stakeholders.\nExcellent verbal and written communication skills. Ability to communicate in a clear and concise manner.\nMust be a quick thinker, with high sense of urgency, and sound problem solving skills.\nAbility to continually support people through individual development plans. Excellent facilitation skills.\nAble to start and manage one of more simultaneous projects.\nExtensive background in process writing and can perform periodical compliance audit.\nExceptional analytical skills.\nProficient in using Microsoft Office software products.\nWhat's in it for YOU!\nDriven by our \"Malasakit\" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!\nDay 1 HMO\n\nMeal & Transportation Allowance\n\nRice Subsidy\n\nClothing Allowance\n\n24/7 Teleconsult\n\nFree Psychologist Consultation\n\nIn-house & Online Pharmacy\n\nScholarship Program\n\nRetirement Fund\n\nFree Meal & Medicine (through Transcom’s Tap Card Rewards)\n\nLoyalty Incentives\n\nAccidental & Life Insurance\n\nFree Shuttle Service\n\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are highly driven by our \"Malasakit\" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.","description_format":"text","description_chars":5138,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-20T03:33:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":4,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/transcom-workforce-manager-manila-philippines-2","json_url":"https://alion.io/job/transcom-workforce-manager-manila-philippines-2.json","meta":{"generated_at":"2026-10-21T11:56:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16826,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-workforce-manager-manila-philippines-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-workforce-manager-manila-philippines-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-workforce-manager-manila-philippines-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-workforce-manager-manila-philippines-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-workforce-manager-manila-philippines-2"}]}