{"id":2533018,"url":"https://alion.io/job/transcom-workforce-manager-maniladavao-philippines-for-pooling","title":"Workforce Manager - Manila/Davao, Philippines (For Pooling)","company":{"id":5420,"name":"Transcom","domain":"transcom.com","url":"https://alion.io/company/transcom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Davao City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T13:24:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T22:06:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nTranscom is looking for talented individuals like you to join our awesome team! Be the next Assistant Workforce Manager (Capacity Planning) for our Transcom Pasig site.\nJoin our Transcom Family as an Assistant Workforce Manager (Capacity Planning)!\nAs the Assistant Manager of Capacity Planning, you will play a critical role in ensuring efficient workforce management within our organization. You will be responsible for analyzing historical data, forecasting future demands, and developing strategies to optimize resource allocation and maximize operational efficiency. Your expertise in capacity planning will be instrumental in driving the success of our operations.\nKey Responsibilities:\nCapacity Analysis: Conduct detailed analysis of historical and current data to identify trends, patterns, and opportunities for improvement. Utilize forecasting techniques to predict future demand and align resources accordingly\nForecasting and Planning: Collaborate with cross-functional teams to develop accurate and reliable capacity forecasts. Utilize advanced statistical models, predictive analytics, and other relevant tools to generate reliable forecasts for various business units and functions.\nResource Allocation: Determine optimal staffing levels and allocation of resources based on forecasted demand. Collaborate with Operations, Human Resources, and other stakeholders to ensure the appropriate number of agents are available to meet service level objectives.\nPerformance Monitoring: Monitor and track key performance indicators (KPIs) related to capacity planning, such as service level, occupancy, and utilization rates. Identify deviations from targets and proactively implement corrective actions as necessary\nProcess Improvement: Continuously evaluate and enhance capacity planning processes and methodologies to drive operational efficiency. Implement best practices, automate repetitive tasks, and leverage technology solutions to streamline capacity planning workflows.\nCollaboration and Communication: Work closely with various stakeholders, including Operations, Finance, and Training, to gather inputs, share insights, and align capacity planning strategies with broader business objectives. Clearly communicate capacity plans, forecasts, and resource requirements to stakeholders at all levels.\nReporting and Analysis: Generate regular and ad-hoc reports on capacity planning metrics, performance trends, and resource utilization. Provide actionable insights and recommendations based on data analysis to support decision-making processes.\nWhat we are looking for:\nTo be successful in this role you must…\nProven experience in capacity planning, preferably in a contact center or service-oriented environment.\nStrong analytical and quantitative skills, with expertise in statistical modeling, forecasting techniques, and data analysis.\nProficient in using capacity planning tools, workforce management software, and advanced spreadsheet applications.\nExcellent communication skills, with the ability to present complex data in a clear and concise manner.\nStrong problem-solving abilities and attention to detail.\nDemonstrated leadership skills, with the ability to motivate and develop a team.\nAbility to work under pressure, manage competing priorities, and meet tight deadlines.\nKnowledge of industry best practices in capacity planning and workforce management\nWhat's in it for YOU!\nDriven by our \"Malasakit\" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!\nDay 1 HMO\nMeal & Transportation Allowance\nRice Subsidy\nClothing Allowance\n24/7 Teleconsult\nFree Psychologist Consultation\nIn-house & Online Pharmacy\nScholarship Program\nRetirement Fund\nFree Meal & Medicine (through Transcom’s Tap Card Rewards)\nLoyalty Incentives\nAccidental & Life Insurance\nFree Shuttle Service\nWhat Life at Transcom is like!\nAt Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are highly driven by our \"Malasakit\" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.","description_format":"text","description_chars":4891,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-14T13:24:29Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.687,"p_room":0.9,"age_days":2,"expected_fill_days":4,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/transcom-workforce-manager-maniladavao-philippines-for-pooling","json_url":"https://alion.io/job/transcom-workforce-manager-maniladavao-philippines-for-pooling.json","meta":{"generated_at":"2026-10-18T01:10:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5420},"rest":"https://alion.io/mcp/rest/get_company?id=5420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftranscom-workforce-manager-maniladavao-philippines-for-pooling"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftranscom-workforce-manager-maniladavao-philippines-for-pooling"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftranscom-workforce-manager-maniladavao-philippines-for-pooling"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transcom-workforce-manager-maniladavao-philippines-for-pooling\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftranscom-workforce-manager-maniladavao-philippines-for-pooling"}]}