{"id":499605,"url":"https://alion.io/job/transferz-partner-success-manager","title":"Partner Success Manager","company":{"id":174366,"name":"Transferz","domain":"transferz.com","url":"https://alion.io/company/transferz","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-17T08:55:22Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-11-05T16:04:39Z","board_verified":true,"closed_at":null,"days_open":111,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":110},"description":"About Transferz\nAt Transferz, we're building the global infrastructure for ground transportation; connecting the world's leading travel brands with high-quality local supply. With coverage in 150+ countries, 1,500+ airports and more than 5,000 transfer companies in our network, our platform powers seamless mobility experiences at scale.\nOur partners don't simply sell transfers. Online Travel Agents, Travel Management Companies, Tour Operators and global travel distributors own the overall travel experience for their customers. When they book through Transferz, they put their brand, customer relationships and, in many cases, duty-of-care responsibilities in our hands.\nOur job is simple to describe, but difficult to execute: make sure every traveller gets the right ride, at the right time, with the service they expect - anywhere in the world.\nThe Partner Success team plays a critical role in making that happen and in turning strong operational performance into long-term, growing partnerships.\nRole Overview\nAs Partner Success Manager, you take full ownership of a portfolio of Transferz's strategic global partnerships. You are the business owner of these relationships and are accountable for their success, performance and growth.\nYour mandate is to protect and expand your partnerships. You will deeply understand each partner's business model, strategy and customer proposition, translate their ambitions and requirements into clear priorities for Transferz, and ensure we deliver against our commitments!\nFor our partners, a transfer is often a small part of the total booking value, but a critical part of the travel experience. A missed pickup, late driver or unavailable vehicle can impact a traveller's entire journey and put our partner's brand and customer relationship at risk. Reliability, quality, flexibility and excellent support are therefore not just operational metrics - they are key drivers of partner trust and commercial growth.\nYou will act as the primary contact for your partners, owning both the commercial relationship and the performance agenda. You'll use data to identify risks and opportunities, lead strategic partner conversations and work across Supply, Customer Service, Product and Data to continuously improve performance.\nSuccess in this role means our partners trust Transferz, see us as a strategic extension of their own business and choose to grow their business with us.\nAbout the Team\nThe Partner Success team at Transferz is the driving force behind our most important partnerships. We are a strategic, international team working (Amsterdam, Cordoba & Bangkok) at the intersection of commercial performance, product, operations, data and customer experience.\nAs trusted advisors to leading global travel brands, we translate partner ambitions into operational reality and scalable growth. We take ownership, challenge the status quo and bring the right teams together to solve problems and unlock opportunities.\nOur philosophy is clear: flawless execution first, growth as the result.\nKey Responsibilities\nOwn the partnership\nLead all Partner Success activities for your portfolio, including onboarding, operational rollout, lifecycle management, performance and commercial expansion.\n\nAct as the primary business and escalation contact for your partners, building trusted relationships across operational, commercial and executive stakeholders.\n\nDevelop a deep understanding of each partner's strategy, business model, traveller profiles and customer proposition, and translate these into clear account strategies and priorities.\n\nDevelop and execute strategic account plans with clear objectives for partner performance, revenue growth and expansion.\n\nLead executive quarterly business reviews and strategic partner meetings, combining performance insights with a clear view on opportunities, priorities and next steps.\n\nIdentify and execute opportunities to grow existing partnerships through increased share of wallet, new markets, expanded scope, new products and deeper integrations.\n\nOwn partner performance\nOwn the overall performance agenda for your accounts and ensure Transferz delivers against agreed KPIs and service levels.\n\nTranslate partner requirements and SLAs - including availability, cancellations, driver and vehicle allocation, live tracking, punctuality and customer support - into clear internal priorities and performance targets.\n\nContinuously monitor commercial and operational KPIs, including volume, revenue, conversion, quality, cancellation rate, incident rate, resolution time and punctuality.\n\nIdentify performance risks and opportunities early, using data and partner insights to move from reactive problem-solving to proactive performance management.\n\nLead major partner escalations and ensure effective root-cause analysis, clear corrective actions and transparent communication with the partner.\n\nWork closely with Supply, Customer Service, Product and Data to close performance gaps and ensure clear ownership and follow-through on agreed actions.\n\nUnderstand the standards against which our partners measure Transferz and continuously challenge the organisation to meet or exceed those expectations.\n\nDrive improvement and growth\nChampion the voice of the partner internally and influence priorities across Product, Supply, Customer Service and Data.\n\nTurn partner feedback, performance data and market insights into concrete opportunities to improve Transferz's product, service and operating model.\n\nDrive improvements in areas critical to partner success, including reliability, quality, flexibility, availability and customer support.\n\nCoordinate cross-functional initiatives that improve partner performance and unlock commercial growth.\n\nDrive consistency in delivery across markets and regions while recognising and managing partner-specific requirements.\n\nContribute to scalable Partner Success frameworks, including account planning, QBR standards, performance management and escalation protocols.\n\nShare knowledge and best practices across the Partner Success team and support the development of more junior team members.\n\nRequirements\nWhat You Bring\n5+ years of experience in Partner Success, strategic account management or enterprise client services, preferably in a high-growth, international environment.\n\nA strong track record of owning and growing large, complex B2B partnerships with demanding commercial and operational requirements.\n\nYou combine a commercial mindset with a strong sense of ownership for service delivery. You understand that sustainable account growth starts with consistently delivering on the partner promise.\n\nStrong business acumen and the ability to understand a partner's strategy, business model and commercial drivers and translate these into opportunities for Transferz.\n\nHighly analytical and comfortable working with commercial and operational KPIs. You use data to identify risks, challenge assumptions and drive action.\n\nComfortable owning complex issues and escalations. You remain calm under pressure, bring structure to ambiguity and communicate clearly when things don't go according to plan.\n\nAn exceptional communicator who can build credibility with operational teams as well as senior and C-level stakeholders.\n\nStrong cross-functional influence. You know how to bring Product, Supply, Customer Service and Data teams together around partner priorities without relying on formal authority.\n\nA proactive and result-driven mindset. You don't wait for problems or opportunities to come to you - you identify them, create momentum and drive them to resolution.\n\nExperience in travel, mobility, marketplaces or logistics is strongly preferred. Experience working with Online Travel Agents, Travel Management Companies, Tour Operators or travel distributors is a strong advantage.\n\nFluent English is required. Spanish is a strong plus given our growing Spanish-speaking partner base.\n\nWhat We Offer\nA full-time position with a minimum salary of 62K and a maximum of 75K annually, and secondary benefits.\n\n€50 monthly budget to spent on your wellbeing via Alleo.\n\nA multinational and casual work environment where you work with driven peers in an innovative and dynamic company.\n\nDaily warm lunches in our buzzing Amsterdam office.\n\nWeekly bootcamp sessions on Tuesdays.\n\nQuarterly Transferz events, Friday drinks and our annual Summer and Christmas parties.\n\nA diverse, international team in a high-growth, impact-driven company.\n\nThe energy of a startup, with the foundation of a scaleup.\n\nWe foster a culture of openness, transparency, motivation, and fun, characterized by our fast-growing, hard-working, and ambitious scale-up. While we're a tech-driven company, we prioritize serving our partners and travelers through passion, teamwork, and informal communication. Our commitment to diversity is reflected in our status as a multilingual and multinational company, headquartered in Amsterdam with offices in Cordoba (Argentina) and Bangkok.","description_format":"text","description_chars":8997,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-07T09:06:31Z"}],"visa":[{"country":"NL","licensed_sponsor":true,"evidence":"Recognised sponsor of the Dutch immigration service (IND)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Highly skilled migrants and regular labour","cap_exempt":false,"checked_at":"2026-10-19T06:52:34+00:00","sources":["IND: public register of recognised sponsors (work)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.28,"age_days":110,"expected_fill_days":30,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/transferz-partner-success-manager","json_url":"https://alion.io/job/transferz-partner-success-manager.json","meta":{"generated_at":"2026-11-05T16:26:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174366},"rest":"https://alion.io/mcp/rest/get_company?id=174366"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransferz-partner-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransferz-partner-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransferz-partner-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transferz-partner-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransferz-partner-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":499605}},{"tool":"search_jobs","arguments":{"company":"transferz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":499605},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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