{"id":3510715,"url":"https://alion.io/job/transflo-customer-success-manager","title":"Customer Success Manager","company":{"id":2909509,"name":"Transflo","domain":"transflo.com","url":"https://alion.io/company/transflo-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":161000,"period":"year","method":"global_role_seniority_cell","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-30T07:54:31Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T21:51:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Transflo is an equal opportunity employer, committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality gender, gender identity or expression, sexual orientation, religion, disability or age. Transflo is committed to building a culture where all employees can bring their best to work, where all employees feel valued, respected, and have a sense of belonging; Transflo embraces diversity and encourages all qualified candidates to apply.\nJob Summary:\nThe Customer Success Manager (CSM) is responsible for customer retention, loyalty, and upselling the Transflo product and services suite. The CSM interacts closely with sales, operations, and support teams by ensuring customer satisfaction through the delivery of flawless implementation and ongoing, customized training. The CSM is responsible for creating and maximizing product and services add-on opportunities.\nJob Responsibilities:\nDeliver an exceptional customer experience while aligning with the sales team to ensure that agreed-upon services are implemented successfully\nCollect and act on customer feedback and strive to course correct implementation of the Transflo solutions on the spot, including solutions that veer from standard processes\nWork collaboratively with all territory and internal team members/departments to maintain a high customer retention rate\nBe accountable for maintaining acceptable churn in the territory\nTrack customer health scores and feature utilization to spot at-risk accounts before they churn\nConduct regular business reviews (QBRs), align usage with the client's internal KPIs, and map out executive stakeholders\nOwn or facilitate contract renewals, identify cross-sell or upsell paths, and gather customer testimonials or case studies.\nRelay product feedback, bug reports, and feature requests from clients back to the product, support, and sales teams\nBecome fluent in all Transflo products and services with the ability to provide customer support and/or training as requested\nAbility to analyze customer business needs and objectives and align with Transflo offerings\nClear communicator with professional presence\nOther duties as assigned by VP of Customer Experience\nAdhere to all department and company processes, policies and procedures\nAdopt and support company mission, vision, values and strategy\nJob Requirements:\n5+ years of experience in a customer success role\nExperience obtaining a deep understanding of customer business challenges - identify and propose solutions which will address their needs\nAbility to interact with internal/external teams at various levels\nExperience in client-facing roles\nProven record of putting the customer first, establishing trust, and delivering on promises\nA demonstrated track record of maintaining customer retention rates, high levels of customer satisfaction, and for creating customer experiences\nWork with clients through every stage of their journey (onboarding, adoption, maturity), with the goal of growing their lifetime value and product adoption.\nAbility to think quickly on your feet and answer unexpected questions with ease\nStrong listening skills; 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