{"id":800844,"url":"https://alion.io/job/transform9-core-platform-engineer","title":"Core Platform Engineer","company":{"id":687796,"name":"Transform9","domain":"transform9.com","url":"https://alion.io/company/transform9","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"C","score":62,"open_postings":11,"ghost_share":0.636,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":212000,"period":"year","method":"role_country_seniority_unknown","sample_n":2086},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HIPAA","optional":false},{"name":"Python","optional":false},{"name":"TypeScript","optional":false},{"name":"LLM","optional":true},{"name":"WebRTC","optional":true}],"status":"live","first_seen_at":"2026-06-09T00:00:00Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-09-23T16:22:17Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":106},"description":"Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.\nTransform9 builds AI agents that answer every call for physicin practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.\nOur agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.\nAbout the role\nThe Core Platform team is the heartbeat of Transform9 - it owns every inbound and outbound call flow, all real-time voice processing, and every end-user touch point a patient or provider encounters. As a senior engineer and technical lead on this team, you'll set direction, drive architectural decisions, and own the reliability of a platform that practices depend on every minute their phones ring.\nWhat you'll do\nLead technical design and architecture for the Core Platform - the real-time voice pipeline, conversation orchestration, scheduling logic, and call routing engine\nOwn features end-to-end: design, implementation, tests, deployment, and monitoring\nSet and uphold engineering standards through code review, design feedback, and documentation\nPartner closely with product and infrastructure to keep the platform scalable and highly reliable\nServe as the primary escalation point for production issues affecting inbound and outbound call flows\nMentor and grow engineers on the team; help shape the team's process and culture\nParticipate in on-call rotation and contribute to incident retrospectives\nDevelop production-grade software that meets HIPAA and healthcare security standards\nCollaborate with Customer Success and Product to understand operator workflows and translate them into great UX\nLocation\nRemote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).\nRequirements\n10+ years building production backend or distributed systems\nDemonstrated experience leading or tech-leading an engineering team (formal or informal)\nDeep proficiency in a modern backend stack (Python, TypeScript, or equivalent)\nStrong background in real-time systems, event-driven architectures, or telephony/voice platforms\nTrack record of owning complex systems end-to-end and driving them to production\nStrong communication skills - able to align stakeholders, write clear specs, and mentor peers\nComfort operating in a fast-moving, ambiguous environment\nNice to have\nExperience with voice/telephony platforms (SIP, WebRTC, media servers)\nLLM-based product or conversational AI experience\nHIPAA-regulated or other compliance-heavy environment experience\nExperience in healthcare technology or patient-facing systems\nBenefits\nTop-tier health coverage: medical, dental & vision\n401(k)\nPaid time off + holidays, and paid parental leave\nIf you want to fix the front door of healthcare, we'd love to hear from you.\nTransform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\nNote: the Transform9 team will only email you from a transform9.com email address.","description_format":"text","description_chars":3540,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-12T07:41:29Z"}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.189,"p_room":0.28,"age_days":106,"expected_fill_days":43,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/transform9-core-platform-engineer","json_url":"https://alion.io/job/transform9-core-platform-engineer.json","meta":{"generated_at":"2026-09-23T22:29:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}