{"id":800838,"url":"https://alion.io/job/transform9-senior-implementation-manager","title":"Senior Implementation Manager","company":{"id":687796,"name":"Transform9","domain":"transform9.com","url":"https://alion.io/company/transform9","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"C","score":62,"open_postings":11,"ghost_share":0.636,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":110000,"max_usd":215000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":439},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-06-12T00:00:00Z","employer_posted_date":"2026-06-12","last_verified_at":"2026-09-23T16:22:17Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":103},"description":"Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.\nTransform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.\nOur agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.\nAbout the role\nA practice's first weeks on Transform9 decide whether we're a tool they tolerate or infrastructure they trust. You'll own enterprise implementations end-to-end - from kickoff through go-live and hypercare - turning each practice's real-world call flows, scheduling rules, and specialty workflows into a live AI agent their patients rely on from day one.\nWhat you'll do\nOwn a portfolio of concurrent enterprise implementations from kickoff to go-live\nBuild and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration - and keep practices on schedule\nLead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate them into agent configuration\nCoordinate practice IT, our integration engineers, and product to clear blockers fast\nTrain front-office teams and run go-live and hypercare until the practice is stable and confident\nHand off cleanly to account management with documented workflows and success metrics\nBuild the repeatable implementation playbooks and tooling we'll scale with\nLocation\nFull-time onsite at our Birmingham, AL office. Periodically travel to client practices, especially around go-lives.\nRequirements\n5+ years leading implementations, onboarding, or technical project delivery at a B2B SaaS company\nTrack record running complex, multi-stakeholder implementations that involve technical integrations\nStrong project management discipline: plans, owners, dates, and the follow-through to hold them\nComfortable with technical concepts - telephony, EHR/PM systems, APIs - and translating between practice staff and engineers\nExcellent client-facing communication; calm and structured when a go-live gets bumpy\nExperience implementing software for healthcare providers, or working inside a practice\nExperience building implementation playbooks from scratch\nEligible to work in the United States\nBenefits\nTop-tier health coverage: medical, dental & vision\n401(k)\nPaid time off + holidays, and paid parental leave\nTransform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.","description_format":"text","description_chars":3022,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-12T07:41:29Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.26,"p_room":0.28,"age_days":103,"expected_fill_days":43,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/transform9-senior-implementation-manager","json_url":"https://alion.io/job/transform9-senior-implementation-manager.json","meta":{"generated_at":"2026-09-23T23:17:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}