{"id":1729041,"url":"https://alion.io/job/transformations-care-network-clinic-care-coordinator","title":"Clinic Care Coordinator","company":{"id":2182876,"name":"Transformations Care Network","domain":"transformationsnetwork.com","url":"https://alion.io/company/transformationsnetwork","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Renton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-02T23:11:36Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T20:53:50Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"At Lightheart Mental Health, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As aClinic Care Coordinator, you'll be an essential part of our administrative support team.\nThis role provides exceptional customer service to ensure the highest quality work standards are achieved and maintained according to practice policies and procedures. Responsibilities include handling customer calls by answering questions, finding solutions to issues, scheduling appointments, addressing concerns or complaints, and providing important information. The ideal candidate possesses superior customer service skills and professionalism, the ability to multi-task, and a conscientious and compassionate approach to supporting clients and staff. Success in this role requires a high level of motivation, the ability to work as part of a cohesive team in a fast-paced environment, and a commitment to protecting sensitive information, complying with HIPAA requirements, and maintaining composure and professionalism during stressful situations.\nEssential Duties and Responsibilities:\nAnswer phone calls in a professional manner, respond to voicemails in a timely manner, and utilize other technologies as they become available to communicate with patients.\nGuide patients through troubleshooting company technology, including but not limited to telehealth applications and patient portals.\nProcess medication prior authorizations.\nSupport providers with various administrative duties including document preparation, written and electronic correspondence, phone calls, and completion of required forms and paperwork.\nAnswer general questions about the practice and services provided.\nCollaborate with team members and other locations to provide excellent customer service in a timely, accurate, thorough, and professional manner to resolve patient issues.\nCoordinate care between patients and providers.\nManage patient scheduling needs and provide general information and support, including collecting patient financial responsibility, relaying financial information, and obtaining insurance updates when requested.\nComplete documentation in the EMR in a timely, accurate, and professional manner.\nProvide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.\nFollow processes for supporting medication refill requests.\nHelp train new team members as needed.\nTrack completion of required paperwork for patient files for providers.\nFollow processes for on-site medication handling.\nPotentially be trained in Interventional Treatment support.\nMaintain dependable attendance in accordance with the agreed-upon work schedule and provide timely notification of tardiness or absence.\nSupport clinicians and prescribers with managing waitlists.\nMaintain a professional dress code at all times (business casual).\nComplete all work in a manner that complies with applicable state and federal regulations.\nAttend trainings and required meetings.\nPerform other duties as assigned.\nQualifications:\nHigh school diploma or equivalent.\nMust hold an active healthcare provider certification in WA State (Medical Assistant (MA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT), etc.\nDesire to perform thorough work in a fast-paced environment; must be detail-oriented, highly organized, and possess strong time management skills.\nAbility to maintain a professional appearance and demeanor and interface effectively with patients and teammates in a mental health setting.\nExcellent written and verbal communication skills and the ability to work well as part of a team, especially in stressful situations.\nPatient, empathetic, adaptable, and flexible attitude.\nComputer proficiency, including familiarity with Microsoft applications.\nStrong phone skills, including familiarity with complex or multi-line phone systems.\nAbility to maintain patient confidence and protect operations by keeping patient information confidential.\nStrong customer service skills.\nAbility to create a safe, productive work environment while adhering to practice policies and procedures.\nAbility to complete additional office tasks as needed.\nCMH: CPR certification or willingness to become certified through an accredited program within six months of hire.\nPreferred Qualifications:\nExperience as a Medical Assistant.\nExperience in a medical office or call center environment.\nExperience verifying insurance, obtaining prior authorizations, and scheduling for multiple providers.\nFamiliarity with HIPAA regulations.\nExperience with EMRs (electronic medical records), medical terminology, and a basic understanding of clinical pharmacology.\nStrong data entry skills.\nExperience working with patients experiencing anxiety and depression.\nExceptional interpersonal, rapport-building, active listening, and communication skills.\nExplore the Advantages of Joining Our Team:\nEnjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.\nImmerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.\nEmbrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.\nPlay a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.\nThrive in an environment that celebrates collaborative success, driven by effective communication and unity.\nReceive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and support your success in the role.\nLightheart Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $25-$28. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.\n\nTransformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.","description_format":"text","description_chars":6425,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Psychotherapy & Counseling","Telemedicine & Virtual Care"],"lifecycle":[{"event":"open","at":"2026-10-02T23:11:36Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.645,"p_room":0.9,"age_days":10,"expected_fill_days":17,"reasons":["conf:8","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/transformations-care-network-clinic-care-coordinator","json_url":"https://alion.io/job/transformations-care-network-clinic-care-coordinator.json","meta":{"generated_at":"2026-10-13T21:18:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2182876},"rest":"https://alion.io/mcp/rest/get_company?id=2182876"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransformations-care-network-clinic-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransformations-care-network-clinic-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransformations-care-network-clinic-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transformations-care-network-clinic-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransformations-care-network-clinic-care-coordinator"}]}