{"id":1729086,"url":"https://alion.io/job/transformations-care-network-intake-call-center-representative-3","title":"Intake Call Center Representative","company":{"id":2182876,"name":"Transformations Care Network","domain":"transformationsnetwork.com","url":"https://alion.io/company/transformationsnetwork","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-05T19:36:44Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Join us at Lightheart Mental Health, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.\nAs an Intake Call Center Representative, you'll be an essential part of our administrative support team. You will play a pivotal role in connecting individuals with life-changing behavioral health services.\nKey Responsibilities:\nHandle inbound calls, conducting initial screenings and assessments to gather vital information.\nProvide compassionate support to individuals in crisis, offering appropriate resources and referrals.\nUtilize your knowledge of behavioral health programs to guide clients to the right level of care.\nMaintain accurate documentation of client information and ensure compliance with privacy regulations.\nCollaborate with a diverse team to ensure seamless transitions and continuity of care.\nQualifications:\nHigh school diploma or equivalent (Bachelor's degree in psychology or related field preferred).\n1 -2 years of call center or customer service experience, ideally in behavioral health or healthcare.\nExcellent interpersonal and communication skills, with an ability to show empathy and patience.\nFamiliarity with behavioral health terminology and available community resources.\nProficient in using computer systems, including Microsoft Office.\nExplore the Advantages of Joining Our Team:\nEnjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.\nImmerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.\nEmbrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.\nPlay a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.\nThrive in an environment that celebrates collaborative success, driven by effective communication and unity.\nReceive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.\nLightheart Mental Health is committed to fair and equitable compensation practices. The hourly compensation range for this role is $19 - $22. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.\nTransformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.","description_format":"text","description_chars":2926,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Psychotherapy & Counseling","Telemedicine & Virtual Care"],"lifecycle":[{"event":"open","at":"2026-10-02T23:12:15Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.823,"p_room":0.9,"age_days":13,"expected_fill_days":21,"reasons":["conf:0","wave","win:mid"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/transformations-care-network-intake-call-center-representative-3","json_url":"https://alion.io/job/transformations-care-network-intake-call-center-representative-3.json","meta":{"generated_at":"2026-10-06T02:12:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3242,"day_limit":5000,"remaining_today":1758,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2182876},"rest":"https://alion.io/mcp/rest/get_company?id=2182876"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransformations-care-network-intake-call-center-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransformations-care-network-intake-call-center-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransformations-care-network-intake-call-center-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transformations-care-network-intake-call-center-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransformations-care-network-intake-call-center-representative-3"}]}