{"id":1729050,"url":"https://alion.io/job/transformations-care-network-patient-financial-advocate","title":"Patient Financial Advocate","company":{"id":2182876,"name":"Transformations Care Network","domain":"transformationsnetwork.com","url":"https://alion.io/company/transformationsnetwork","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":21,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-22T05:58:55Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Join us at Transformations Care Network (TCN), as we embark on an exciting journey to empower individuals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.\nThe Patient Financial Advocate reports to the Patient Services manager, and serves as the primary point of contact for patients regarding billing statements, account balances, and payment options. This role is responsible for answering inbound patient calls, providing clear and compassionate financial explanations, resolving account inquiries, and facilitating timely payment arrangements.\nThis position plays a critical role in enhancing patient financial experiences while supporting the organization's revenue cycle performance.\nKey Responsibilities:\nPatient Support and Account Resolution\nAnswer inbound calls from patients regarding billing statements and account balances.\nExplain charges, insurance payments, deductibles, coinsurance, and patient responsibility in a clear and professional manner.\nReview patient accounts within NextGen PMS to ensure accurate balance interpretation.\nIdentify and resolve discrepancies or escalate appropriately when needed.\nSet up standard payment plans according to established policies.\nProcess secure payments and provide receipts or confirmation as required.\nDocument all patient interactions thoroughly and accurately within the system.\nFinancial Communication and Education\nProvide empathetic, non-judgmental support during financial conversations.\nEducate patients on insurance processing timelines and benefits explanations.\nCommunicate financial policies clearly and consistently.\nScreen patients for financial assistance eligibility when applicable\nDocumentation and Compliance\nMaintain accurate account notes following standardized documentation guidelines.\nEnsure compliance with HIPAA and organizational privacy policies.\nFollow established call handling and quality assurance standards.\nProtect PCI compliance standards when processing payments\nPerformance and Metrics\nMeet established service level and quality benchmarks.\nSupport key metrics including:First-call resolution\nPayment plan adherence\nDollars collected per representative\nDocumentation accuracy\n\nMaintain knowledge of mental health billing, department policies and procedures\nDevelop and maintain positive working relationships with cross-functional teams, teammates and Payor representatives and other key stakeholders\nConsistently meet or exceed the department productivity and quality standards and performance requirements\nCollaborate as needed to identify and resolve underpayments and overpayments\nOther duties and responsibilities as assigned including but not limited to:Work overtime with little or no notice as needed\nAttend team meetings, phone conferences, and training as needed\n\nThis position has no supervisory responsibilities. Occasional Overtime is required as needed for departmental requirements.\nQualifications:\nHigh school diploma\nMinimum 2 years of physician billing or revenue cycle experience\nExperience reviewing patient accounts and explaining insurance benefits.\nStrong verbal communication skills with a patient-centered approach.\nBasic knowledge of insurance terminology (EOBs, deductibles, coinsurance, etc.).\nProficiency in medical practice management systems (NextGen experience preferred).\nAbility to navigate multiple systems while actively speaking with patients.\nSelf-starter; able to move own workflow along with minimal oversight\nAccurate; detail oriented and able to meet tight turnaround times\nStrong written, verbal, and interpersonal communication skills \nAbility to exercise initiative, judgment and decision-making skills\nIntermediate computer skills and proficiency in MS word, excel outlook and database management and internet usage\n4+ years of physician billing and accounts receivable in healthcare (Preferred)\nPrior call center or high-volume inbound call experience. (Preferred)\nKnowledge of payment plan structures and financial assistance policies. (Preferred)\nFamiliarity with revenue cycle workflows from charge entry through payment posting. (Preferred)\nCertified Revenue Cycle Representative or other billing certification (Preferred)\nExplore the Advantages of Joining Our Team:\nEnjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.\nImmerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.\nEmbrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.\nPlay a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.\nThrive in an environment that celebrates collaborative success, driven by effective communication and unity.\nReceive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.\nTransformations Care Network is committed to fair and equitable compensation practices. The hourly compensation range for this role is $21 - $24. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.\nTransformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.\nRemote work eligibility: This position is open to candidates across the United States. Based on TCN's current employment requirements, this role is not eligible to be performed in California, Colorado, Connecticut, Delaware, the District of Columbia, Hawaii, Illinois, Maine, Minnesota, Montana, New Jersey, New York, Oregon, or Puerto Rico. 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