{"id":3107222,"url":"https://alion.io/job/transformations-care-network-team-lead-prescriber-administrative-assistant","title":"Team Lead Prescriber Administrative Assistant","company":{"id":2182876,"name":"Transformations Care Network","domain":"transformationsnetwork.com","url":"https://alion.io/company/transformationsnetwork","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-22T19:36:55Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T06:43:56Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Team Lead Prescriber Administrative Assistant, you'll be an essential part of our clinical support team.\nAs the heart of our clinics - providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Team Lead Prescriber Administrative Assistants play a crucial role in coaching and guiding new employees, ensuring they seamlessly integrate into our systems and workflows while upholding the highest standards of quality and professionalism outlined in our company policy and procedures.\nNortheast Health Services team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.\nKey Responsibilities:\nAnswer phones and take clients' calls and provide professional, accurate, satisfactory answers to their questions and concerns. \nGuide client through troubleshooting for telehealth appointments. \nCall insurance for prior authorization and copay information. \nAssist providers in administrative tasks. \nAnswer general questions about the practice and services provided. \nAnswer internal communication questions. \nCoordinate care between clients and providers. \nSchedule client appointments \nCall in prescriptions to the pharmacy as needed and work on meds prior authorizations. \nCollaborate with other team members and locations to provide excellent customer service. \nHelp train new team members as needed. \nPrepare client files for providers. \nProvide overall psychiatric provider and site support in conjunction with Site Coordinators \nOwn and manage medication logbook and download prescription monitoring report each day for review. \nHelp support therapists and psychiatric providers on managing waitlists. \nMust maintain a professional dress code at all times. \nHelp coordinator coverage when short staffed. \nLead and facilitate training sessions for new Prescriber Medical Administrative Assistants (PMAAs), ensuring comprehensive understanding of company systems, workflows, and best practices.\nProvide ongoing coaching and mentorship to new PMAAs, fostering their professional development and ensuring adherence to established quality standards and procedures.\nCollaborate with departmental leaders to identify training needs and develop tailored onboarding plans for new PMAA hires, optimizing their integration into the team and maximizing productivity from inception.\nOther duties as assigned.\nQualifications:\nHigh school diploma or equivalent \nExcellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations. \nPatient and empathetic attitude as well as adaptable and flexible \nStrong time management skills, detail oriented and organizational skills \nComputer skills, familiarity with Google Drive \nPhone skills, including familiarity with complex or multi-line phone systems. \nMaintain client trust and protect operations by keeping client care information confidential. \nCreating a safe, productive work environment that is client focused. \nPossess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized. \nAbility to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting. \nAbility to complete other office tasks as needed. \nCustomer service skills \nExplore the Advantages of Joining Our Team:\nEnjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security. \nImmerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care. \nEmbrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment. \nPlay a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. \nThrive in an environment that celebrates collaborative success, driven by effective communication and unity. \nReceive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role. \nNortheast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $25 - $27. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.\nTransformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. \nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","description_format":"text","description_chars":5673,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychotherapy & Counseling","Telemedicine & Virtual Care","Psychiatric Care"],"lifecycle":[{"event":"open","at":"2026-10-22T19:36:55Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":0.945,"age_days":6,"expected_fill_days":17,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/transformations-care-network-team-lead-prescriber-administrative-assistant","json_url":"https://alion.io/job/transformations-care-network-team-lead-prescriber-administrative-assistant.json","meta":{"generated_at":"2026-10-29T11:28:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2182876},"rest":"https://alion.io/mcp/rest/get_company?id=2182876"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransformations-care-network-team-lead-prescriber-administrative-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransformations-care-network-team-lead-prescriber-administrative-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransformations-care-network-team-lead-prescriber-administrative-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transformations-care-network-team-lead-prescriber-administrative-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransformations-care-network-team-lead-prescriber-administrative-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3107222}},{"tool":"search_jobs","arguments":{"company":"transformationsnetwork.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3107222},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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