{"id":649374,"url":"https://alion.io/job/transip-lead-cloud-support-engineer","title":"Lead Cloud Support Engineer","company":{"id":371380,"name":"Proxsys","domain":"proxsys.dev","url":"https://alion.io/company/proxsys","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Rust","optional":false}],"status":"live","first_seen_at":"2025-12-03T10:18:40Z","employer_posted_date":"2025-12-03","last_verified_at":"2026-10-30T16:43:08Z","board_verified":true,"closed_at":null,"days_open":331,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":329},"description":"Je kent het wel: de écht complexe issues blijven te lang liggen, escalaties komen te snel bij de techleads terecht en collega’s zoeken iemand die richting en rust brengt wanneer het spannend wordt. Precies daar kom jij in beeld. Als Lead Cloud Support Engineer ben jij de ervaren specialist die knelpunten oplost, het team technisch sterker maakt en ervoor zorgt dat support niet alleen sneller, maar vooral slimmer werkt. Een hands-on senior rol met impact, zonder managementpolitiek of architectenstress.\nWat je bij ons gaat doen\nAls Lead Cloud Support Engineer ben jij de technische steunpilaar binnen het supportteam. Je pakt de complexere 2e en 3e lijns tickets op, kijkt verder dan de vraag van vandaag en helpt collega’s om betere analyses te maken. Daardoor stijgt de kwaliteit van het hele team en worden techleads minder vaak belast met escalaties. Je beweegt makkelijk tussen teams. Je ziet patronen in terugkerende issues, zet verbetersuggesties door naar Maintain of automation, en zorgt dat de belangrijkste knelpunten structureel worden aangepakt. Zonder dat jij zelf de automation hoeft te bouwen.\nJouw werk draait om drie dingen:\nrust brengen, richting geven en support ontlasten.\nZo ziet jouw week eruit\nJe pakt 3e lijns-incidenten op waar collega's op vastlopen en brengt ze stap voor stap verder.\n\nJe ziet dat dezelfde identity-issue bij verschillende klanten opduikt en zet een verbeteractie door.\n\nJe stapt in een P1 om overzicht te creëren, zorgt dat het team de juiste stappen zet en beperkt de escalatie.\n\nJe helpt een collega die technisch groeit om de volgende stap te zetten in analyse of troubleshooting.\n\nJe stemt met Maintain, Projecten of techleads af hoe we bepaalde issues slimmer kunnen voorkomen.\n\nAlles met één doel: support soepeler, voorspelbaarder en technisch sterker maken.\nWaarom deze rol past bij jouw volgende stap\nOmdat je iemand bent die:\nGraag de lastigere technische puzzels oppakt.\n\nJe collega’s sterker maakt doordat jij ze helpt groeien.\n\nEscalaties minder vaak naar techleads laat gaan, omdat jij ze vroeg opvangt.\n\nDingen écht wil fixen in plaats van een quick fix.\n\nIn deze rol groei je door waar jouw kracht ligt. Wil je de technische diepgang opzoeken? Dan kun je bij ons verder richting cloud security, automation of advanced M365/Azure-expertise. Ben je juist iemand die graag richting geeft? Dan ligt een pad naar techlead of meer betrokkenheid bij projecten en ontwerpkeuzes voor je open. Je bepaalt zelf welke kant je op wilt. Wij zorgen voor de ruimte, begeleiding en ontwikkelmogelijkheden om dat pad waar te maken.\nWat je ervoor terugkrijgt\nSalaris €4.500 - €5.500, afhankelijk van ervaring.\n\nElektrische leaseauto.\n\nOnbeperkt toegang tot trainingen & certificeringen.\n\n25 vakantiedagen en sterke secundaire voorwaarden.\n\nLaptop, smartphone, headset en thuiswerkbudget (€1.000).\n\nTwee moderne kantoren (Gorinchem & Rotterdam).\n\nEen team dat echt wil groeien en jouw senioriteit serieus waardeert.\n\nRequirements\nWat jij meebrengt\n5+ jaar ervaring als sr. Cloud Support.\n\nStevige kennis van Microsoft 365, Intune, Entra ID en Azure AD.\n\nSenior troubleshooting skills en analytisch denkvermogen.\n\nRust, overzicht en een natuurlijke manier van coachen.\n\nDe drive om het team technisch sterker te maken.\n\nEen proactieve blik op structurele verbeteringen.\n\nNiet alle certificeringen? Geen probleem. Mentaliteit en technisch inzicht tellen hier zwaarder.\nKlaar om een team technisch sterker te maken?\nSolliciteer vandaag of neem contact met ons op.","description_format":"text","description_chars":3506,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-10T20:23:07Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.241,"p_room":0.28,"age_days":330,"expected_fill_days":28,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/transip-lead-cloud-support-engineer","json_url":"https://alion.io/job/transip-lead-cloud-support-engineer.json","meta":{"generated_at":"2026-10-30T21:33:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":371380},"rest":"https://alion.io/mcp/rest/get_company?id=371380"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftransip-lead-cloud-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftransip-lead-cloud-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftransip-lead-cloud-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/transip-lead-cloud-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftransip-lead-cloud-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":649374}},{"tool":"search_jobs","arguments":{"company":"proxsys.dev","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":649374},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}